Account Manager

Account Manager — Permanent, Full-time

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

Telstra Business - Telstra Business Technology Centers provides IT and business support to Telstra's business customers.

Telstra Business Technology Centres provides Communications and ICT solutions to small and medium Telstra business customers. The TBTC network is part of a fully branded Telstra channel designed to provide professional services to support business customers to integrate tailored tech solutions. That means less time troubleshooting tech, and more time taking care of business.

As an Account Manager, you use your excellent customer service skills to deliver against the following responsibilities:

• Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio.
• Contribute to implementing the segment and portfolio strategy (including outbound campaigns) in order to support the retention and growth of customer portfolios.
• Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences.
• Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.
• Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.
• Meet individual and team sales and performance KPIs
• Continue to upskill and develop capability and knowledge across Telstra's portfolio of products and business solutions
• Identify areas of improvement and actively embrace change and technology to better support our business customers

This is a permanent full-time position and will be on-site based in Level 1, 75 Denham Street, Townsville, Queensland.

To be successful in the role, you'll bring skills and experience in:

• An excellent communicator with strong interpersonal, engagement and presentation skills who can present to the executives or the willingness to learn these skills
• Strategic thinking with the ability to adapt to change
• Able to make impact on the TBTCs performance and team engagement and culture
• Demonstrated commitment to relationship building and working in partnerships with key stakeholders is desirable

Skills that will be favored but not essential:

• Understand the business plus and Telstra SMB customer base
• Understand the day-to-day operations and what to expect in a TBTC
• Sound knowledge of how channels work and a strong understanding of the market
• Experience in Cisco, Microsoft and Checkpoint products and solutions

If this opportunity sounds like a perfect fit for you, we'd encourage you to apply

Please attach your CV when applying.

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We actively seek individuals from diverse backgrounds and enforce zero tolerance for harassment. We prioritize a workplace where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.