Dispute Resolution Manager

Job Description:

About the Role:

As a Dispute Resolution Manager, you will work with the entitlements managers and case managers to provide expert legal and technical advice on legal issues relevant to case management.   

You will represent DXC at Conciliation conferences, and regularly update stakeholders about progress and outcomes.

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice.

To be successful in this role you will have‎:

• Extensive experience within the workers' compensation industry and an in-depth understanding of workers' compensation legislation

• Extensive experience in the workers' compensation eligibility process, case management, and technical management

• Experience in dispute resolution

• A keen ability to learn

• Excellent attention to detail

• Excellent customer service skills

• The ability to build and maintain strong relationships

• Advanced communication skills

• Excellent problem solving and decision-making skills

• The ability to adapt to different situations and driven to achieve outcomes.

Required expertise:

• Previous experience in a dispute resolution role is preferred but not essential

• Significant experience in claims management in the workers' compensation scheme

• Strong working knowledge of the Accident Compensation Act 1985 and medical terminology.

About DXC

DXC Claims Management has been specialising in workers' compensation claims management for over 16 years, and we have an impressive track record of excellence in service delivery and innovation. We aim to return people to work and health as quickly and effectively as possible.

By providing the right services at the right time, DXC gives employers the confidence they comply with legal and regulatory requirements and injured workers the confidence they are being well cared for.

DXC Claims Management is part of the DXC Technology group of companies, the world's leading independent, end-to-end, next-generation IT services company. DXC employs 155,000 staff globally, of which over 5,000 are insurance practitioners. We work with our customers to build a culture of performance and facilitate and support medical management and return to work activities.

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice.

#WeAreDXC

As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.