Head of Client Relationships

4 weeks ago

Melbourne, Victoria, Australia CFO On Call Full time

CFO On-Call is Australia and New Zealand's leading provider of Virtual and part-time CFO services. Since 1991, we've helped thousands of businesses improve cash flow, boost profits, and plan strategically for growth.

Our experienced CFOs work flexibly with businesses of all sizes, delivering financial leadership without the full-time cost. From cash flow management and funding support to strategic planning and exit preparation, we provide practical insights that drive measurable results.

On average, our clients achieve a 51% increase in profit, thanks to proven systems like our exclusive "Seven Key Numbers Analysis." With a nationwide team and flexible service models, CFO On-Call empowers business owners to take control of their financial future.

About the Role

We seek an experienced and strategic leader to join us as the Head of Client Relationships & Sales. Responsible for driving revenue growth, strengthening client partnerships, and identifying opportunities for service expansion, the position requires keen commercial acumen and a client-first mindset.

This is a pivotal role which will shape the growth trajectory of the business by aligning sales strategies with service delivery, with a commitment to ongoing client satisfaction.

Key Responsibilities
  • Design and execute sales strategies to achieve ambitious revenue targets and market share growth.
  • Build, nurture, and expand long-term client relationships, ensuring retention and growth.
  • Drive upselling and cross-selling opportunities across the client base, increasing client lifetime value.
  • Negotiate high-value contracts and partnerships that align with the company's strategic goals.
  • Client Relationship Leadership: Serve as the executive-level relationship manager for key accounts.
  • Partner closely with CFOs delivering services to ensure seamless collaboration and excellent client outcomes.
  • Champion service excellence, ensuring every client interaction reflects the company's values.
  • Actively seek client feedback and translate insights into continuous improvement initiatives.
  • Strategic & Cross-Functional Leadership: Collaborate with the executive team to align client engagement, sales, and operational strategies.
  • Ensure that sales and client success strategies are aligned with overall business objectives.
  • Provide leadership to foster a high-performance, client-focused culture.
  • Performance & Market Insight: Track and analyse sales performance, client satisfaction, and market trends.
  • Provide regular reporting to the executive team on client growth and revenue outcomes.
  • Use insights to refine sales strategies, improve service offerings, and anticipate client needs.
Key Skills & Attributes
  • Proven track record in sales leadership, business development, or client relationship management at a senior level.
  • Strong commercial acumen with the ability to identify and capture growth opportunities.
  • Exceptional communication, influencing, and negotiation skills.
  • Deep commitment to client service excellence and long-term relationship building.
  • Collaborative leadership style with the ability to align teams around shared goals.
  • Strategic thinker with the ability to translate vision into actionable plans.

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