Oracle CCS Training Specialist

3 days ago

Melbourne, Victoria, Australia beBeeTraining Full time $98,765 - $123,456
Job Overview:

The role of an Oracle CCS Trainer is to design, develop, and deliver high-quality training content to internal teams and external partners. This involves collaborating with program and change teams to scope training needs and delivery requirements.

About the Position:
  • This trainer will work closely with stakeholders to identify training gaps and develop targeted solutions to ensure successful adoption of new billing processes.
  • They will create reusable training materials aligned to business objectives and deliver face-to-face training sessions to internal staff and BPO partner resources.
  • Additionally, this trainer will engage with SMEs and stakeholders to evaluate readiness and manage resistance, providing updates on training progress, milestones, and outcomes.

This opportunity allows the successful candidate to contribute to a significant transformation program focused on improving customer experience and streamlining billing operations.

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