Senior Client Support Officer

DCS Group has been operating in Australia since 2004 and is committed to helping Australian's become debt free We offer a variety of debt solutions for people in financial distress and provide an incredible amount of support to our clients on their journey to achieve financial freedom.

To find out more about our company and what we do please view our website www.beyonddebt.com.au.

What your day will look like..

Being on the frontline of our Client Support team, you'll play a key role across our entire organisation. Key things will be ensuring our clients' contact details are kept up to date, adjusting their payments as their circumstances change, calculating affordable arrangements to make up missed payments and ensuring reporting deadlines are met.

Being a superb multi-tasker, you will love that two days are never the same as you build rapport with our clients to help them during a very vulnerable time in their lives. You'll be a problem solver, so if you're curious and motivated to find solutions, this job is for you

Working hours are Monday-Thursday 8:30am-5:00pm and Friday 8:00am-5:00pm.

About you..

Your communication skills and an abundance of empathy and resilience will be your greatest assets in this role as these will provide the confidence to discuss and resolve difficult and sensitive situations with clients.

You will have a keen eye for detail and compliance as well as strong maths skills. Intermediate Microsoft Office skills with touch typing of 40 wpm and being able to navigate CRMs and databases with ease is a must.

You do not need prior collections experience, although this can be an advantage. We will give you all the training required. We work at a fast pace at times, so being results focussed is a must. You will receive on the job training, ongoing feedback and coaching.

Why would you join us?

The Client Support Team is a small, tight knit team who are kind and a pleasure to be around. DCS Group offers employees a modern working environment where job satisfaction, learning and development are a top priority. We always make time to enjoy our time together and everyone gets a paid day off for their birthday.

You can avoid the city commute in our Stafford location, with free undercover parking

If you think you could be the right fit for us we would love to hear from you.

Please Note:You must be a Permanent Resident or Citizen of Australia to be considered for this role. We are an equal opportunity employer with a commitment to diversity. Criminal history and financial integrity checks will also be completed for the successful candidate.

Only successful candidates will be contacted.

No contact from recruitment agencies or third parties, please

Salary match Number of applicants Skills match

Your application will include the following questions:How many years' experience do you have as a Customer Support Officer? Do you have customer service experience? Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? Which of the following Microsoft Office products are you experienced with? How much notice are you required to give your current employer? What's your expected annual base salary? Do you have collections experience?

Since 2004 DCS Group has assisted people clear more than $100,000,000 in debt.The DCS Group has been operating in Australia since 2004 and has provided debt solutions for thousands of Australians. Debt problems strike many individuals and families from all walks of life for a whole range and variety of reasons.

DCS Group offers a variety of debt solutions for people in financial distress. This includes Debt Agreements, Personal Insolvency Agreements, Bankruptcy and more.

Source: This is an extract from the company's own website.

WHO WE ARE

Since 2004 DCS Group has assisted people clear more than $100,000,000 in debt.The DCS Group has been operating in Australia since 2004 and has provided debt solutions for thousands of Australians. Debt problems strike many individuals and families from all walks of life for a whole range and variety of reasons.

DCS Group offers a variety of debt solutions for people in financial distress. This includes Debt Agreements, Personal Insolvency Agreements, Bankruptcy and more.

Source: This is an extract from the company's own website.

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What can I earn as a Customer Support Officer