Department Manager

4 weeks ago

Perth, Western Australia H&M Full time

Job Description

As a Department Manager, you are responsible for supporting the sales and profit goals by setting a plan for your department to deliver a great customer experience in line with your store. You ensure you have a great team and support their development through succession planning, talent development, and structured performance management based on results, values, and leadership.

Key responsibilities:

  1. Regularly analyze and follow up on sales & profit KPIs for your department, working with the Visual team to maximize sales.
  2. Drive the Hello Member program in line with country goals.
  3. Ensure your department continuously meets H&M standards and follow up using the Customer Experience Tool.
  4. Together with your Visual Team, implement the Commercial Handbook.
  5. Evaluate and manage your team's performance; provide regular feedback, conduct performance reviews, develop plans, and take appropriate actions to improve performance and develop your team.
  6. Actively work with a talent pipeline in your department to support the business and store needs.

Qualifications

To succeed as a Department Manager, you should be a positive, inclusive, and creative leader who enjoys being on the shop floor with colleagues and customers. You have a desire to learn and grow, sharing this passion with your team of Sales Advisors. Your commercial mindset and coaching approach are motivated by turning actions into results, and you understand that delegation is key to team growth and store success. You are communicative, socially confident, and foster positive interactions with colleagues and customers.

What you need to succeed:

  • Customer-centric mindset.
  • Experience analyzing commercial reports and creating plans to maximize sales.
  • Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
  • Excellent communication and relationship-building skills.
  • Ability to delegate, follow up, and provide straightforward feedback to coach and develop your team.
  • Previous leadership experience in a similar role with proven results in driving KPIs and team development.

Additional Information

This is a full-time role. Applications are only accepted through the career page due to data policies.

Benefits include staff discounts on all H&M Group brands, extensive development opportunities worldwide, and various local perks and benefits, which may differ by country and employment type.

Inclusion & Diversity

H&M is committed to creating inclusive, diverse, and equitable workplaces. We value a workforce that shares knowledge, experiences, and ideas, which positively impacts our ability to address challenges and relate to colleagues and customers globally. We aim for a fair and unbiased recruitment process and kindly ask applicants not to include cover letters to reduce potential biases.

Company Description

H&M offers the latest styles and inspiration, from fashion pieces and designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price, sustainably. Learn more about H&M here.

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