Technical Support Engineer
3 weeks ago
4 days ago Be among the first 25 applicants
Direct message the job poster from HCLTech
Talent Acquisition | BBA, Sourcing, Screening, SchedulingAbout the Role
HCLTech is looking for motivated, Japanese‑fluent fresh graduates to join our Network Operations Center (TAC) support team for enterprise and service‑provider customers. This is your chance to begin a networking career with extensive training, hands‑on learning, and collaboration with Client and HCLTech experts on advanced technologies.
What You'll Do
- Complete intensive training in networking technologies (Routing & Switching, Enterprise & Service Provider Networking, Network Security) and Cisco solutions.
- Participate in CCNA training with lab exercises to build practical skills.
- Engage in Japanese language and cultural training to enable effective support for Japanese‑speaking customers.
- Troubleshoot and resolve network incidents for end‑customers under guidance.
- Document issues and resolutions clearly in both English and Japanese.
- Follow all security, compliance, and operational procedures.
- Collaborate with cross‑tier teams (Tier 1–3) and stakeholders.
- Continuously learn new technologies and adapt to evolving requirements.
What We're Looking For
Educational & Technical Qualifications
- Fresh graduate with a Bachelor's degree in Engineering, Computer Science, IT, or related field.
- Strong foundational knowledge of networking concepts: OSI model, TCP/IP, routing, switching.
- Basic familiarity with command-line interfaces and troubleshooting workflows.
- Native or near-native fluency in Japanese (written and spoken), demonstrated by JLPT N1/N2 or equivalent qualifications.
- Excellent written and verbal English communication skills.
Core Competencies
- Enthusiasm to learn multiple networking domains (Enterprise, Service Provider, Security).
- Analytical and problem-solving mindset.
- Strong interpersonal and communication abilities.
- Customer-focused attitude and service orientation.
- Self-motivated with a passion for continuous improvement.
- Proven ability to work in fast-paced, multi-cultural teams.
Preferred Skills & Certifications
- Understanding of KPIs, dimensionality, and data modeling/reporting basics.
- Experience with Python or Perl scripting, automation or data manipulation.
- Familiarity with cloud environments (Azure, AWS) for publishing/report deployment.
- Knowledge of Power BI / DAX is a plus.
- CCNA or other relevant certifications under preparation/in progress.
- CCNA-focused training with lab sessions and Cisco-specific learning.
- Mentoring, shadowing, and exposure to senior engineers.
- Clear progression path through Tier 1, 2, 3 based on performance.
Why Join Us
- Kickstart your career with world-class training and support.
- Work in a culturally immersive environment bridging Japan and global teams.
- Structured career growth with frequent learning and mentoring opportunities.
- Gain hands-on experience with cutting-edge networking technologies in a real TAC setting.
- Seniority levelEntry level
- Employment typeFull-time
- Job functionInformation Technology
- IndustriesIT Services and IT Consulting
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