IT Technical Support Engineer

Jobtype: Full Time Location: AUS - Melbourne Category: Information & Communication Technology

Interested in shaping skylines across the globe?

Multiplex is a premier construction company with a simple purpose: to construct a better future. As part of our team, you'll have the opportunity to help deliver some of the world's most iconic projects, supported by approachable leadership and an inclusive culture that puts our people first.

Supporting the business, Multiplex has a Global IT division with colleagues located across Australia, UAE, UK, and Canada working to an operating model based on the principles of Design, Build, Run, and Enable.

It's an exciting time to join the IT team at Multiplex as we pursue our strategy to modernise the business through digital technology. Alongside our Digital Transformation team, we are working on initiatives to leverage data and technology to improve the operational efficiency of our business. The Global IT division is committed to providing certainty of service and technology solutions that just work, ensuring the business is built to outperform.

With 110+ colleagues in the Multiplex Global IT division, we have roles across the full IT lifecycle from designing IT solutions, delivering change projects, to the business-as-usual running of our IT infrastructure, all while ensuring we are safe, secure and compliant.

You will also have access to a range of holistic benefits including:

• Bonus schemes, annual remuneration reviews and salary continuance insurance.
• Health and Wellbeing programs, including annual voluntary skin and health checks.
• Benefits to support parents and families, including 20 weeks paid parental leave regardless of gender, payment of superannuation on unpaid leave, and transition coaching.
• Professional career development opportunities and a wealth of learning offerings through the Multiplex Learning Academy.
• An industry-leading approach to flexible work to enable better work-life balance.

Who we're looking for:

Full-Time

Based in the Multiplex Melbourne Office + various construction sites in VIC, and reporting to the IT Technical Support Manager, the IT Technical Support Engineer (Junior)is responsible for providing support to all IT users from investigation to resolving computer hardware and software issues. Troubleshooting user account issues including passwords and access issues and recording, prioritising, and tracking service tickets within the Service Management System, ServiceNOW.

In addition, the IT Technical Support Engineer (Junior) is involved in new site IT set up and works closely with other service functions within the IT organisation to resolve more complex issues and deliver projects in line with our global IT strategy.

Suited to junior engineers with 1-2 years' experience, this role is customer-focused and service-orientated and requires excellent interpersonal skills and strong dedication to customer service to support both technical and nontechnical personnel at all levels.

The successful Candidate will be a self-starter with exceptional problem-solving skills, including:

• Bachelor's Degree or Diploma of Information Technology or equivalent
• 1-2 years' experience as an EUC/Deskside Support Engineer or similar IT Support.
• Exposure to configuration and troubleshooting of Microsoft Office Suite and utilisation of IT Support and remote assistant tools such as TeamViewer & Teams.
• Exposure to PC hardware replacement and repair, enterprise workstation deployment and configuration, troubleshooting client network connectivity issues, monitoring tools and configuration of networked printers.
• Technologies used to achieve the above requirement:
• Excellent customer service and communication skills
• Previous experience in onsite support and Site Setup. Exposure to the setup of site office networks as well as decommissioning of hardware, including the racking and stacking of IT hardware.
• Experience in working in an ITIL framework environment – experience in ServiceNow and Asset Management
• Previous experience with Teams Meeting Room equipment and understanding of level 1 troubleshooting with Meeting Rooms
• Collaboration with other IT teams in a global environment liaising with other levels of support such as IT Service Desk to Level 3 Infrastructure Engineers

Diversity is about celebrating the ways we are all different and appreciating the unique qualities that every employee brings. We invite applications from people of all genders, cultures and walks of life. Research shows that women and people from underrepresented groups are less like to apply for roles if they don't meet every qualification. So even if you don't match all the criteria - if you are passionate about helping to construct a better future, we'd love to hear from you. We are committed to providing a barrier-free work environment and can support with reasonable adjustments at any stage of the recruitment process. Simply inform our Talent Acquisition team during your conversation with them.