Client Service Officer
2 hours ago
Overview
Our client is an international insurance brokerage, risk management and consulting firm, operating more than 60 countries.
They are the chosen partner of more than 130,000 Australian businesses, from small businesses through to multinational corporations and iconic brands.
The primary purpose of this role is to provide administrative sales support to internal and external customers while maintaining exceptional service to all of their clients and customers.
This role will also support day to day sales activities, communicating with team, clients and suppliers.
Key Responsibilities
Provide support to clients and the team by effectively managing all administrative tasks and completion of client renewals
Receive inbound and make outbound calls and emails in attending to queries from clients, insurers and internal stakeholders
Provide timely excellent customer service to all external clients, internal and broking staff at all times
Ensure information provided is of a high standard including attention to detail
Reconcile invoices as required, ensuring correct invoicing procedures are maintain
Consistently apply ethical and professional standards and practice in all circumstances to uphold our client's reputation and brand.
Deliver on operational and process changes for efficient client delivery
Achievement of budgets and goals utilising our performance development framework
Key Skills
Strong level of computer knowledge and working knowledge of Microsoft Office suite
Excellent telephone manner and relationship management skills
Excellent organisational skills and ability to manage competing priorities
Strong communication and interpersonal skills and ability to quickly pick up new information
Demonstrated customer service skills
Good problem-solving skills in order to respond to client enquiries
Desire to work collaboratively in small team environment
Ability and adaptability to work in high volume, high paced environment
Managing relationships
Qualifications & Education
Customer Service experience either within in corporate environment or Insurance desirable
Tier 1 Insurance broking qualifications (AU) to obtained within first six months
If this sounds like the role you've been looking for Apply Now.
Aboriginal and Torres Strait identified candidates are encouraged to apply.
Please note: This position is open to Australian Citizens and Permanent Residents only, due to client requirements and/or visa restrictions associated with this role.
Debbie Hewgill
Delivery Consultant
ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability.
Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy.
Follow the link to learn more
State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q.
State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D.
State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
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