Senior Quantitative User Experience Researcher

Overview

Senior Quantitative User Experience Researcher (Frontend) (Bangkok-based, Relocation provided)

Join to apply for the Senior Quantitative User Experience Researcher (Frontend) role at Agoda.

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of hotels and holiday properties worldwide, plus flights and activities. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Responsibilities

• Conducts research end-to-end for high impact, guiding stakeholders to collaborate with research to achieve goals.
• Initiates research efforts aligned with Product Vertical goals in the medium- and long-term with a well-informed understanding of the business.
• Formulates programmes of study and cumulative knowledge sharing relevant to the strategic objectives of their teams.
• Leads projects that involve collaboration with other stakeholders.
• Accounts for the pros and cons of various research methodologies, and mentors others in using techniques and tools for high-quality execution.

Research Skills

• Expertise in evaluating research opportunities, especially with ambiguous requests (importance, urgency, impact).
• Ability to manage, challenge, and shape inbound research requests, proposing solid research projects or programs.
• Excellent project execution, exploring alternate methods, mixed methods, and innovative approaches.
• Deep understanding of the pros and cons of quantitative and qualitative research, and applying this knowledge to direct projects to appropriate methods.
• Deep expertise in at least one domain (e.g., Pricing), a user type (e.g., Business traveler), or a method (e.g., Diary Study) as the go-to person on the team.
• Triangulation of findings, methods, and theories to ensure reliability and depth of insight.
• Ability to maximize value and efficiency of research by applying secondary research and expert inspection methods.
• Solid knowledge of software tools common in the field (surveys, diary studies, analysis) and the ability to apply the right tool to the problem.
• Solid knowledge of GDPR, data compliance and ethics present in research activities.

Communication & Collaboration

• Drives cross-discipline collaboration via research insights.
• Collaborates efficiently with other researchers and disciplines with shared ownership.
• Excellent communication skills with a tailored style for different audiences; concise and open to feedback.
• Contributes to the communication and implementation of standards of research excellence across the organization.

Qualifications

• Masters Degree or PhD or equivalent experience in Computer Science, Human-Computer Interaction, Information Science, Psychology, Social Science, or related field.
• 10+ years of relevant experience in consumer-facing business domains.
• Expert in quantitative research (log analysis, internal metrics triangulation, survey design, response effects, sampling, crosstabs, statistical concepts).
• Experience with qualitative and user-centered design methods (interviews, diary studies, direct observation, think-aloud usability testing).
• Experience planning, scoping, conducting, analyzing, and communicating research.
• Experience evaluating, negotiating, and working with external research vendors.
• Ability to describe user problems and business opportunities to stakeholders using both quantitative and qualitative data.
• Strong critical thinking beyond business requests.
• Excellent storytelling and communication, able to speak fluently with business people, product teams, designers, engineers, and other stakeholders (in English).
• Enjoys collaborative work in a data-driven and creative environment.

Equal Opportunity & Privacy

Equal Opportunity Employer: Agoda prides itself on a diverse workforce and inclusive environment. Employment is based on merit and qualifications, regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other legally protected characteristics. We may keep applications on file for future vacancies; you can request removal at any time. For details, please read our privacy policy.

Disclaimer

We do not accept unsolicited third-party or agency submissions. If we receive such submissions, we reserve the right to contact and hire the candidate directly without paying a recruitment fee.

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