Senior Quantitative User Experience Researcher

Senior Quantitative User Experience Researcher (Frontend) (Bangkok-based, Relocation provided) – Agoda

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Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our employees foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

• Conducts research end-to-end for high impact, leading stakeholders to the best collaboration with research for their goals
• Initiates research efforts serving Product Vertical goals in the medium- and long-term given a well-informed understanding of the business
• Formulates programmes of study and cumulative knowledge sharing relevant to the strategic objectives of their teams
• Leads projects that are collaborations with other stakeholders
• Accounts for the pros and cons of various research methodologies, and mentors others in the use of techniques and tools for high-quality execution

• Expertise at evaluating research opportunities, particularly with ambiguous requests (importance, urgency, and impact)
• Ability to manage, challenge and shape inbound research requests, and propose solid research projects or programs
• Excellent project execution, while exploring alternate methods, mixed methods and innovative approaches
• Deep understanding of the pros and cons of quantitative and qualitative research, and how to direct projects to appropriate methods
• Deep expertise in at least one domain (e.g., Pricing), a user type (e.g., Business traveler) or a method (e.g., Diary Study), becoming the go-to person on the team
• Triangulation of findings, methods, and theories within a project to ensure reliability and depth of insight
• Ability to maximize value and efficiency of research by applying secondary research and expert inspection methods
• Solid knowledge of software tools common in the field (surveys, diary studies, analysis) and ability to apply the right tool to the problem
• Solid knowledge of GDPR, data compliance and ethics present in all activities

• Drives cross-discipline/department collaboration via research insights and activities
• Collaborates efficiently with other researchers and disciplines with clear commitment to shared ownership
• Shows excellent communication skills; tailored communication style for different audiences, concise and to the point, open to input and feedback
• Contributes to the communication and implementation of agreed standards of research excellence across the organization

• Masters Degree or PhD or equivalent experience in Computer Science, Human-Computer Interaction, Information Science, Psychology, Social Science, or related field
• 10+ years of relevant experience in consumer-facing business domains
• Expert in Quantitative research (log analysis, internal metrics triangulation, survey design, response effects, sampling, crosstabs, statistical concepts, etc.)
• Experience with Qualitative and user-centered design methods (interviews, diary studies, direct observation, think-aloud usability testing, etc.)
• Comfortable with planning, scoping, conducting, analyzing and communicating research
• Experience in evaluating, negotiating, and working with external research vendors
• Ability to describe user problems and business opportunities to a variety of stakeholders using both quantitative and qualitative data
• Ability to demonstrate critical thinking beyond business requests
• Strong storytelling and communication skills; able to speak fluently to business people, product teams, designers, engineers, and other stakeholders (in English)
• Enjoys collaborative work in a dynamic, data-driven, and creative environment

Equal Opportunity Employer. At Agoda, we value diversity and are committed to equal opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other legally protected characteristics. This position is open to worldwide candidates and relocation assistance is provided.

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