Small Business Banker

7 days ago

Wonthaggi, Victoria, Australia NAB Full time
Overview

Small Business Banker - Melbourne role at NAB.

Join NAB to apply for this role and support business clients with up to $2 million in lending.

Responsibilities
  • Undertake sales related requirements for a portfolio of Small Business customers.
  • Build relationships with Business Partners to create and action new business opportunities and support our customers.
  • Action and manage Salesforce opportunities & national leads.
  • Increase our customers' "Bank of Choice" footprint and undertake retention related activities for existing customers.
  • Perform credit analysis and approve requests for temporary excesses/increased limit requirements.
  • Provide coaching, lead actions and role model great behaviours across the broader business.
  • Manage lending and product requests for small business customers.
  • Understand customers' business needs to provide holistic banking solutions.
  • Increase the portion of 'Mybank' customers within the portfolio with the number of interactions and referrals.
  • Be accountable for managing customer complaints and escalations until resolution is reached.
  • Coach and develop less experienced bankers within the team and develop associates.
  • Drive customer portfolio risk and compliance.
  • Establish and maintain working relationships with key stakeholders (Retail, NAB Partners and other Business Partners).
What You'll Bring
  • A genuine passion for customer service.
  • Demonstrated experience in a lending role.
  • Experience in managing customer relationships and the credit process.
  • A strong financial/business acumen.
  • Problem solving, time management, critical thinking and negotiation skills.
Diversity and Inclusion

A diverse and inclusive workplace works better for everyone. NAB builds a culture of equity and respect where everyone is valued for being their authentic selves, supported by Employee Resource Groups.

Additional Information
  • Seniority level: Entry level
  • Employment type: Temporary
  • Job function: Finance and Sales
  • Industries: Banking

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