Customer Service Officer

7 days ago

Sydney, New South Wales, Australia Cleanaway Waste Management Limited Full time
Customer Service OfficerAbout Us

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.

As a high growth, ASX listed organisation with over 7500 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance. We are Australia's largest company in this sector, providing essential services to millions of customers and communities nationally.

The Opportunity

Reporting to the Customer Service Supervisor, you will be the first point of contact for our valued customers. You will play a crucial role in engaging with the customers, managing inbound and outbound calls to address inquiries, resolve issues, and ensure a positive customer service experience. This will be a Hybrid role post probation – 3 days in the office and 2 days working from home.

Key responsibilities will include, but not be limited to:

  • Assist customers over the phone, and via email in a friendly and professional manner.
  • Deliver excellent customer service to allocated contracts and sites.
  • Develop positive working relationships with other support functions and stakeholders to meet and exceed customer needs.
  • Resolve customer issues and complaints in a timely and satisfactory manner.
  • Maintain accurate data records and ensure consistent execution of the end-to-end processes in compliance with company policies.
About You
  • Proven experience in a customer service role in a contact centre is desirable.
  • Excellent communication skills, both verbal and written.
  • Strong organizational skills with the ability to multitask and prioritize effectively.
  • Proficiency in Microsoft Office suite (Word, Excel, Outlook).
  • Positive attitude and willingness to learn.
  • Ability to work independently with minimal supervision.
  • Attractive salary package
  • Paid parental leave
  • Great company benefits: Annual employee share plan offer, novated leasing through SG Fleet or Smart Group, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more
Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

Join us on our exciting journey towards a sustainable future.

We are looking for a highly motivated individual with a passion for delivering exceptional customer service to join our team.

Servicing our customers and communities across Australia with a focus on safety and quality. ~330 sites including ~130 EPA Licensed Sites. 6100+ vehicles (Includes heavy and light road vehicles, site based industrial vehicles and trailers). With one of the largest national fleets and a network of prized assets, we can service every corner of Australia. ASX100 listed. ~242GWh generated in FY23. Just one of the ways we\'re making a sustainable future possible.


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