General Manager Customer Service Networks

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Location: Sydney, Melbourne, Brisbane

Salary Package: Attractive salary package including tools of trade and performance-based incentives

Role Highlights: Career-defining opportunity to join a reputable, global industrial distribution business. Report directly to the EGM, Industrial Solutions, with the ability to shape strategy, culture, and performance across an extensive branch network nationally. A high-impact role driving operational excellence, innovation, and customer experience across a multi-site, matrix organisation.

Role Overview

Reporting to the Executive General Manager, you will lead and optimise a network of multiple branches across Australia. Your focus will be on delivering exceptional customer service, operational efficiency, and business growth while fostering a collaborative and high-performing culture. You will champion the adoption of technology and AI tools to improve productivity, drive process improvements, and enhance the customer experience.

Key Responsibilities:

• Optimise a network of multiple branches nationally for a leading industrial distribution business.
• Lead, coach, and develop branch leaders to build high-performing, engaged teams.
• Drive performance and cultural transformation, embedding accountability and operational discipline.
• Collaborate across a matrix organisation with sales, operations, IT, and People & Culture teams.
• Implement technology and AI solutions to enhance productivity and customer satisfaction.

Candidate Profile

You are a proven General Manager with prior experience leading multi-branch or multi-site operations, ideally in industrial, manufacturing, or trades sectors. You bring strong commercial acumen with experience in P&L and budget management and have a track record of driving operational excellence, network optimisation, and performance improvements at scale.

Experienced in leading high-performing teams and embedding a performance-focused, collaborative, and inclusive culture, you are comfortable working across a matrix organisation with sales, operations, IT, and People & Culture teams. You are strategic and innovative, able to analyse branch footprints and customer needs, implement process improvements.

Humble and hands-on, you earn respect through your actions, coaching, and mentoring, and can navigate transformational change while maintaining engagement across a large, dispersed network. Your influence, communication, and stakeholder management skills enable you to align diverse teams with strategic objectives and achieve sustainable business outcomes.

Culture & Benefits

This large and reputable engineering products and services business has a strong global presence and a local focus on expansion. They supply close to 60 countries with diverse, and innovative products and services, and contribute to thousands of other brands and businesses the world over. With a leading focus on sustainability, diversity and best-in-class service offerings, they are a well-known employer of choice. The group turnover is in the billions globally and they have an exciting and winning local growth strategy that is currently in execution.

• Grow your career by being mentored by highly engaged leaders
• Be rewarded - attractive salary package including tools of trade and performance-based incentives
• Share a passion - be part of a business that is passionate about what they do

Apply

If this sounds like you, please send your resume by clicking the "apply" link below. The reference number for this role is NGGMCSN61763. Please allow for 3 - 5 working days for us to process all the applications. All applicants will hear back from us, either via email or a telephone call.

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