Product Support Representative

2 weeks ago

Rockhampton, Queensland, Australia Schlam Payload Full time

As a Technical Services Representative You'll take ownership of providing expert, hands-on technical support throughout the full product life cycle, and work side by side with engineering, sales and service teams to defect tracking and product improvement. This role is a hybrid role with the expectation to Travel to and from various Client sites. You'll become a trusted advisor, delivering tailored technical solutions, supporting asset performance, and helping clients maximise the value of every Schlam product

About The Role

  • Be the frontline technical expert respond to queries and provide trusted guidance.
  • Conduct inspections, track asset performance and support preventive maintenance.
  • Identify and resolve asset defects and manage warranty claims with efficiency and accuracy.
  • Collaborate across engineering, sales and field service teams during commissioning.
  • Discover and pursue sales opportunities for parts and services.
  • Provide actionable feedback to improve product design and field performance.
  • Build and maintain trusted, long-term relationships with clients.

Essential
  • Knowledge with mining buckets, truck trays, or heavy mobile equipment.
  • 3+ years' experience in technical services, field support, ideally in heavy industry or mining equipment.
  • Strong communication skills confident in both technical writing and face-to-face interactions.
  • Ability to translate technical detail into simple, effective client solutions.
  • A proactive, hands-on approach and a natural problem solver.
  • Strong working knowledge of Microsoft Office applications

Desirable
  • Experience with MYOB EXO or similar systems
  • Degree or diploma in Mechanical Engineering (or related field).
  • Certifications in asset maintenance, diagnostics or equipment servicing.
  • Qualifications or experience in Project Management.
  • Understanding of mobile equipment manufacturing and performance testing.

At Schlam Payload, we're not just making mining equipment, we're redefining the standard. Headquartered in Western Australia, the heart of the global mining industry, we design and build the world's most advanced truck bodies and buckets for hard rock operations.

With a reputation for engineering excellence and a relentless drive for innovation, we deliver products that increase productivity, reduce downtime, and extend service life, trusted by some of the biggest names in mining worldwide.

Why work for us?

At Schlam, we don't just support our clients, we become their trusted partners in success. Join a high-performing team that's recognised for its technical expertise, commitment to customer excellence, and drive for continuous improvement. We value initiative, collaboration, and integrity, and we're invested in helping you thrive.

What's in it for you?
  • Competitive salary package plus performance-based incentives
  • Real influence on product innovation and customer outcomes
  • Ongoing career development and internal progression opportunities
  • A supportive team culture built on respect, trust, and shared achievements

Apply Now

If you're a technically minded professional who enjoys the field, thrives on solving problems, and values long-term client relationships—this is the role for you.

Apply today and help shape the future of how we support our world-class mining products
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