Personal Banking Representative

2 weeks ago

Rockhampton, Queensland, Australia beBeeCustomerFacing Full time $60,000 - $75,000
Job Description

You will be joining a Multi Channel Branch in Rockhampton, Australia.

  • Assist customers with general banking transactions, answering questions and queries.
  • Build a personal connection with customers through meaningful conversations face to face and through digital channels.
  • Work with customers to use our technology and digital banking options.
  • Complete Financial Health Checks to assess customers' financial needs.
  • Process applications for personal loans, credit cards and associated products.
  • Use tools to capture customer feedback and take action to correct any service breaks to drive improvement.

Requirements

Able to deliver outstanding customer service with every interaction.

  • Ability to have great conversations and confidence to ask challenging questions.
  • Problem solving attitude and curiosity in finding the right solutions.
  • Open approach to learning new things and goal oriented.
  • Ability to work collaboratively as a team to deliver a seamless customer experience.

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