Service Manager

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• Vibrant working culture with people centered management

About Us

Aspire Hub is a fast growing and trusted service provider under the NDIS. We pride ourselves in providing uncompromising support to our customers so they can go on and achieve their goals with confidence.

We are also proud to offer NDIS Supported services to Perth participants.

To make it all happen, we have a dedicated and experienced team and are looking to welcome a Service Manager to support the team.

About the Role

The additional Service Manager position has been created to reduce the portfolio for all Service Managers.

The position is responsible for the coordination, support and guidance of House Leaders and Lifestyle Assistants in the provision of high-quality customer care in a residential setting.

Additionally, the Service Manager manages the staff rosters for their houses and conducts effective, timely and regular communications with stakeholders, team members and management.

This position requires a highly motivated Leader to support House Leaders and drive consistent and compliant practices in the support of our participants.

This head office is located in Beenleigh and the position supports houses in Brisbane, Logan and on the Gold Coast, and therefore requires travel to participant houses for Team Meetings and to ensure the high quality of services are being provided.

The Service Manager will participate in a rotating on-call roster once fully trained in the position and does not work on shift with the Participants, but regularly visits the houses to support the employees and ensure supports are of a high quality.

About You

You have Team Leader/Service Manager experience or and have the ability to build rapport with Stakeholders, mentor employees to provide quality care and have an in depth understanding of the NDIS funding model and how this relates to supports and therefore rosters.

Ideally you will have managed rosters in line with the SCHADS award or have the ability to learn and apply the learnings.

With your high level of written and verbal communication, you are able to finalise stakeholder reports in the required timeframe (The house Leader prepares the reports) and ensure the stakeholders are updated on Participant information and supports.

Requirements

• Unlimited rights to work in Australia
• Certificate IV in Individual Support, or higher qualifications.
• 3 years of related experience.
• Strong reporting and communication skills.
• Excellent problem-solving abilities.
• Good IT skills and experience in client management systems.
• Strong time management skills and the ability to coordinate multiple services.
• Proven ability to manage teams with positive results.
• Strong understanding of changing standards and codes of conduct in the industry.
• Ability to resolve conflicts in a timely manner.
• Blue Card
• Current first aid and CPR.
• Current Police Check

To apply, please submit your resume and a cover letter addressing your experience related to the position.

If you believe your values align with ours, your experience and qualifications are relevant to the position or you are looking for the next step in your career and you ASPIRE to make a different in our Participant's life, we encourage you to submit your application.

Aspire Hub acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.

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Your application will include the following questions:

• Do you have a current Police Check (National Police Certificate) for employment?
• Do you have a Certificate IV in Individual Support or higher relevant qualifications?
• Which of the following statements best describes your right to work in Australia?
• Do you have a current NDIS Worker Screen?
• Do you have a current Australian driver's licence?
• Do you have a current First Aid and CPR?
• How many years' experience do you have as a Team Leader or Service Manager?
• How do you support, mentor, guide and motivate employees to complete the requirements of their role?
• Do you have experience with staff rosters?
• What are your salary expectations?
• What experience do you have with stakeholder engagement and reporting?
• What is your understanding of the NDIS funding and ratios of support?

Multiple Opportunities in the Disability/ Community Services Sector

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