Field Service Technician

4 weeks ago

Newcastle, New South Wales, Australia Metso Full time
Overview

Focusing on Metso Automation Equipment, you will be responsible in playing a crucial part in performing and coordinating Field Service support relating to machines, spares and wears, and providing customers with technical services in conjunction with sales. In this position, you will report to the Field Service Manager East. This role will allow opportunities to gain experience and training on other Metso products and services.

Responsibilities
  • Provide hands-on service work on Metso Mineral Processing Analytical Equipment in the field at various customer site.
  • Provide technical liaison services between customers, product divisions and sales personnel.
  • Perform technical evaluations and analyse equipment and machine component failures.
  • Supervise and oversee projects on customer sites.
  • Complete field machine inspections per global and customer procedures.
  • Escalate questions and analysis to Technical Support and Engineering.
  • Prepare post site visit reports, time sheets and expenses after site visits.
  • Support warranty process and Root Cause Analysis (RCA) where applicable.
  • Promote products and services to customers.
  • Promote Technical Support value add and support Technical Support Teams.
  • Identify equipment in the field at the customer site that is not in our installed base, trigger data basic data input into CRM.
  • Programmable Logic Controller & Distributed Control Systems experience advantageous.
  • High-level fault-finding aptitude.
  • Intermediate computer literacy in MS Office – Word and Excel.
  • Must have current motor vehicle license.
  • Must be physically fit and able to pass random medical and drug tests.
  • Excellent communication and interpersonal skills.
  • Ability to read and interpret electrical, pneumatic, hydraulic, and mechanical schematics.
  • Ability to work away from home, for extended periods and extended hours, on weekends or as required.
  • Clearly understand and competency in Risk management and safety rule compliance.
  • Full OEM training on Metso Analytical Equipment provided.
  • Ability to travel within short notice.
What's in it for you
  • A work environment where safety is always the number one priority.
  • A competitive base salary reflective of your skills and experience with annual incentive program.
  • Additional Annual Leave benefit for all permanent and maximum term employees.
  • Gender Neutral Paid Parental Leave of 18 weeks at full pay.
  • Paid Volunteer Leave so you can give back to the local community or an organisation of your choice.
  • Active Social Club and companywide social events as your social wellness is important to us.
  • Comprehensive medical benefits including discounted private health insurance for employees and immediate family.
  • Career development & education assistance to further your technical and leadership ambitions.

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