Correspondence Officer

Correspondence Officer

• Full-Time (35hpw) Permanent Opportunity
• Salary Range $113,574 -$125,720 + super
• Location flexible across Revenue NSW offices with hybrid working
  

The Correspondence and Briefing team delivers key ministerial and parliamentary services to support the portfolio Minister, Members of Parliament and the Revenue NSW Executive. As the central point of contact, the team ensures timely, consistent, and high-quality ministerial responses are delivered on behalf of Revenue NSW.

We operate in an often fast-paced environment, responding to complex and sensitive matters. If you thrive in a collaborative setting and are passionate about delivering excellent customer service, we'd love to hear from you.

Key Responsibilities

• Receive, review, and research information to draft ministerial correspondence
  
• Coordinate and respond to ad hoc internal and external information requests
  
• Manage responses to Government Information (Public Access) Act 2009 (GIPA) applications, and
  
• Providing technical advice and mentoring to other team members
  

To be successful in this role you will demonstrate:

• Exceptional written and verbal communication skills, with strong attention to detail
  
• Ability to produce high-quality, accurate responses aligned with policy and legislative frameworks
  
• Proven ability to collaborate effectively and build strong working relationships
  
• Strong analytical and problem-solving skills, with the ability to manage competing priorities
  
• Experience working independently and within a small team in a fast-paced, evolving environment
  
• Knowledge and understanding of state taxes and legislation is highly regarded.

What we need from you

An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

For enquiries regarding this position, please contact revdigirecruitment@customerservice.nsw.gov.au.

About Revenue NSW

Revenue NSW is the state's principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, or Wollongong. Regular travel may be required to engage with the team and our partners in Parramatta.

Further Information

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Bec Conquest via revdigirecruitment@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 1st September 2025 @ 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact revdigirecruitment@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

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