Recoveries Team Leader

4 weeks ago

Sydney, New South Wales, Australia Compass Full time

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Lead a High-Performing Recoveries Team, Maximise Revenue Recovery, and Drive Operational Excellence

We're looking for a driven and strategic leader to join our team as Team Leader – Recoveries. In this pivotal role, you'll oversee, motivate, and develop a team of Recoveries Specialists to achieve high standards in claims settlements, maximise revenue recovery, and minimise write-off values – all delivered in the most efficient and effective manner.

About Compass

Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.

We live our values every day:

  • Care & Passion – to deliver outstanding service the way we'd want to be treated
  • Courage – to be empowered and make informed decisions
  • Can Do – a proactive mindset focused on solving problems and improving
  • Trust – to be counted on to do the right thing in all relationships

What You'll Be Doing

  • Lead, mentor, and coach a team of Recoveries Specialists to achieve agreed KPIs and deliver exceptional claims settlement outcomes
  • Conduct regular 1:1s, performance reviews, and quality checks, providing constructive feedback and development plans
  • Drive process improvements and identify opportunities to enhance operational efficiency and insurer relationships
  • Manage team productivity, timekeeping, leave, and performance data, ensuring smooth day-to-day operations
  • Provide training and develop resources for Claims and Recoveries teams
  • Analyse and report on team performance, case law developments, and operational trends to senior management
  • Approve settlements, recovery rates, task extensions, and other key decisions within delegation authority
  • Ensure compliance with WHS requirements, company policies, and industry regulations

What You'll Bring

  • Experience within the insurance industry (advantageous)
  • Proven leadership skills with the ability to motivate and develop high-performing teams
  • Strong analytical, negotiation, and problem-solving abilities
  • Excellent numeracy, literacy, and presentation skills
  • Attention to detail, integrity, and a results-driven mindset
  • Ability to work effectively under pressure and meet deadlines

Why Join Compass

  • Flexible hybrid work environment
  • 12 weeks paid parental leave
  • Employee Assistance Program (EAP) for free, confidential support
  • "Make a Difference Leave" – a day spent on local community projects
  • Learning and development days
  • Discounted hire car access for personal use
  • Rewards and recognition programs
  • Collaborative and performance-driven team culture

Ready to Apply?

Click Quick Apply and upload:

  • Your resume
  • A short cover letter outlining your recoveries and litigation experience
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionQuality Assurance, Customer Service, and Analyst
  • IndustriesVehicle Repair and Maintenance

Referrals increase your chances of interviewing at Compass by 2x

Sign in to set job alerts for "Recovery Specialist" roles.

Sydney, New South Wales, Australia 4 days ago

Haberfield, New South Wales, Australia 10 hours ago

North Sydney, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia 3 weeks ago

Administration Officer - Casual - Admin Officer Level 4 - Location Negotiable within Southern NSWLHDAdministration Officer - Emergency DepartmentCustomer Service Specialist - Part-Time Fixed-Term ContractAdministration Officer - Emergency Department

Sydney, New South Wales, Australia 2 weeks ago

Sydney Olympic Park, New South Wales, Australia 4 days ago

Sydney Olympic Park, New South Wales, Australia 4 days ago

Darlinghurst, New South Wales, Australia 1 day ago

Sydney, New South Wales, Australia 13 hours ago

Sydney, New South Wales, Australia 14 hours ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia A$70,000.00-A$90,000.00 1 day ago

Collections Specialist – Late Stage Recoveries

St Leonards, New South Wales, Australia 7 hours ago

Chatswood, New South Wales, Australia 2 weeks ago

Htrak System Administrative Officer (Level 6)

Darlinghurst, New South Wales, Australia 3 weeks ago

Administration Officer Immunology and Allergy Diagnostic Services - REQ594010

Randwick, New South Wales, Australia 2 weeks ago

Rooty Hill, New South Wales, Australia 6 days ago

Darlinghurst, New South Wales, Australia 6 days ago

Millers Point, New South Wales, Australia 1 week ago

Sydney, New South Wales, Australia 4 days ago

Sydney, New South Wales, Australia 7 months ago

Administration Officer (Lvl 6) – Research and Ethics - Perm FT

Liverpool, New South Wales, Australia 3 days ago

North Ryde, New South Wales, Australia 2 weeks ago

Governance Support (Information Access) Officer

Sydney, New South Wales, Australia 7 months ago

Millers Point, New South Wales, Australia 7 months ago

Sydney, New South Wales, Australia 1 month ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Recoveries Consultant

    2 days ago

    Sydney, New South Wales, Australia Sedgwick Full time $90,000 - $120,000 per year

    The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career...

  • Recoveries Consultant

    3 weeks ago

    Sydney, New South Wales, Australia Succession Partners Pty Ltd Full time

    Over 15 years recruitment experience across both agency and internal, predominantly within general insurance for national and international businesses.Passionate about providing best service to job seekers and best known for my energy and positive attitude.Great Work Culture2 days work from home after trainingMotor Specialist InsurerGreat Work...

  • Recovery Analyst

    1 week ago

    Sydney, New South Wales, Australia Dynamoney Full time $60,000 - $90,000 per year

    Recovery AnalystAre you interested in the lending process, account management and problem solving? Are you looking for experience in the Fintech space? Dynamoney is a leading lending partner for businesses and a Fintech lender of the year finalist in the CFBA Lender and Broker Awards. We provide a wide range of financial solutions to manage cash flow and...

  • Recoveries Specialist

    2 days ago

    Sydney, New South Wales, Australia Procare Group Full time $60,000 - $120,000 per year

    From a family-started company to an ever-growing leading national business, we're committed to being the most respected national insurance risk and solutions services provider in Australia.We value our people and know that fantastic talent is the only way to shape our future success. We're all about building a high-performing team, where we embrace...

  • Recoveries Specialist

    4 days ago

    Sydney, New South Wales, Australia Splend Pty Ltd Full time $80,000 - $120,000 per year

    About usAt Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership.But we aren't just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the...

  • Legal Recoveries

    2 days ago

    Sydney, New South Wales, Australia OnDeck Australia Full time $60,000 - $100,000 per year

    2 x Part-time flexible roles available that would suit working parents or University studentsOnDeck Capital Australiais seeking an ambitious and enthusiasticLegal Recoveries Specialistto join our Operations Team. If you're passionate about helping small businesses and thrive in a fast-paced environment, this is your chance to make a real impact.As a Legal...

  • Legal Recoveries Officer

    4 weeks ago

    Sydney, New South Wales, Australia Finstro Full time

    OverviewFinstro is seeking a skilled Legal Recoveries Officer to join our late-stage recovery team. The successful candidate will be responsible for efficiently and effectively recovering outstanding debts through negotiation, payment arrangements, settlements, and legal proceedings.The role requires a strong understanding of debt recovery processes,...

  • Legal Recoveries Officer

    4 weeks ago

    Sydney, New South Wales, Australia Finstro Full time

    OverviewFinstro is seeking a skilled Legal Recoveries Officer to join our late-stage recovery team. The successful candidate will be responsible for efficiently and effectively recovering outstanding debts through negotiation, payment arrangements, settlements, and legal proceedings.The role requires a strong understanding of debt recovery processes,...

  • Recovery and Support Specialist

    2 days ago

    Sydney, New South Wales, Australia TAL Australia Full time $90,000 - $120,000 per year

    Company DescriptionCompetitive Salary + Bonus + Annual ReviewsFlexible Work Hours | Hybrid Working ArrangementsOnsite Gym and facilitiesProfessional Development opportunities within a fantastic teamWelcome to TAL. As a leading life insurer, we've been protecting Australians for over 150 years. Backed by Dai-ichi Life, we're driven by big ambitions and...

  • Rehabilitation and Recovery Worker

    4 days ago

    Sydney, New South Wales, Australia Wellways Australia Full time $60,000 - $80,000 per year

    Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from...