Legal Recoveries Officer

4 weeks ago

Sydney, New South Wales, Australia Finstro Full time
Overview

Finstro is seeking a skilled Legal Recoveries Officer to join our late-stage recovery team. The successful candidate will be responsible for efficiently and effectively recovering outstanding debts through negotiation, payment arrangements, settlements, and legal proceedings.

The role requires a strong understanding of debt recovery processes, excellent communication skills, and the ability to work collaboratively with external stakeholders, including solicitors, mercantile agencies, and insolvency practitioners.

Key Responsibilities
  • Manage high balance late-stage recovery and bad debt portfolios, identifying optimal strategies for resolution.
  • Escalate cases as necessary for legal action, insolvency or external debt collection intervention that will yield the best result and most cost-effective outcome for the customer and Finstro.
  • Assess delinquent accounts for potential legal action, considering risk, cost, and likelihood of recovery and determine the appropriate course of action.
  • Stay updated on case law, regulatory changes, and industry trends impacting legal debt recovery.
  • Maintain detailed and audit-ready records of all debt recovery activities, including call logs, negotiations, and legal proceedings.
  • Prepare weekly/monthly reports, including collection rates, settlement success rates, and legal case updates/outcomes.
  • Minimise unnecessary complaints through effective dispute resolution and adherence to compliance frameworks, taking a firm but fair approach when liaising with customers.
  • Ensure all debt recovery activities align with ASIC Debt Collection Guidelines, AFCA requirements, consumer protection laws and other relevant laws, regulations, and industry best practices related to debt collection and legal proceedings.
Experience and Skills Required
  • Minimum of 5 years of experience in commercial collections, bad debt recovery or a related field.
  • In-depth knowledge of ASIC Debt Collection Guidelines, Privacy Act, NCCP Act, and relevant financial regulations.
  • Exceptional communication, interpersonal, negotiation and conflict resolution skills, both written and verbal, with the ability to handle complex customer interactions professionally.
  • Strong analytical skills and data-driven decision-making skills, with proficiency in multiple Loan Management, CRM systems and using multiple systems to work accounts.
  • Exposure to insolvency proceedings, voluntary administrations, and debt restructuring negotiations.
What we offer
  • Competitive compensation package including superannuation and benefits.
  • Opportunity to work with cutting-edge technologies in a dynamic and innovative environment.
  • Flexible work arrangements – Flexible from suitable location as agreed with Manager.
  • Collaborative and supportive team culture.

This role is based in Sydney, Australia. Candidates must be in and authorised to work in Australia.


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