
Customer Operations Lead
3 weeks ago
Barwon Water's Customer Centre is seeking a strategic and operational leader to oversee the delivery of high-quality services across the connections, metering, and billing lifecycle. As a key member of the Customer Centre Leadership Team, the Customer Operations Lead will shape and implement service strategies that respond to evolving customer and business needs, while driving continuous improvement and operational excellence. This role is pivotal in delivering Barwon Water's strategic vision of enabling regional prosperity and requires a strong focus on customer experience, employee engagement, and stakeholder collaboration. You'll lead a team of dedicated professionals and play a stewardship role across Customer Operations functions.
Responsibilities- Lead service excellence across connections, metering, and billing.
- Drive innovation, continuous improvement, and customer experience.
- Empower a high-performing team in a dynamic operational environment.
Location: Geelong
Statuses: Flexible; Full time
About YouYou're a proven leader with extensive experience in service delivery functions, particularly in transactional settings involving billing and metering systems. You bring a strategic mindset and a passion
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Customer Operations Lead
3 weeks ago
Warrnambool, Victoria, Australia Barwon Water Full timeOverviewBarwon Water's Customer Centre is seeking a strategic and operational leader to oversee the delivery of high-quality services across the connections, metering, and billing lifecycle. As a key member of the Customer Centre Leadership Team, the Customer Operations Lead will shape and implement service strategies that respond to evolving customer and...
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Customer Operations Lead
3 weeks ago
Warrnambool, Victoria, Australia Barwon Water Full timeLocation: Geelong Statuses: Flexible; Full timeAbout the role Lead service excellence across connections, metering, and billing. Drive innovation, continuous improvement, and customer experience. Empower a high-performing team in a dynamic operational environment. Are you looking for a leadership role where strategy meets service excellence? Where you are...
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