Customer Operations Lead

3 weeks ago


Warrnambool, Victoria, Australia Barwon Water Full time
Overview

Barwon Water's Customer Centre is seeking a strategic and operational leader to oversee the delivery of high-quality services across the connections, metering, and billing lifecycle. As a key member of the Customer Centre Leadership Team, the Customer Operations Lead will shape and implement service strategies that respond to evolving customer and business needs, while driving continuous improvement and operational excellence. This role is pivotal in delivering Barwon Water's strategic vision of enabling regional prosperity and requires a strong focus on customer experience, employee engagement, and stakeholder collaboration. You'll lead a team of dedicated professionals and play a stewardship role across Customer Operations functions.

Responsibilities
  • Lead service excellence across connections, metering, and billing.
  • Drive innovation, continuous improvement, and customer experience.
  • Empower a high-performing team in a dynamic operational environment.
Location and Status

Location: Geelong

Statuses: Flexible; Full time

About You

You're a proven leader with extensive experience in service delivery functions, particularly in transactional settings involving billing and metering systems. You bring a strategic mindset and a passion


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