Operations Manager

3 weeks ago

Warrnambool, Victoria, Australia Healthe Care Full time
Overview

Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider. We are a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDIS, care services, and training.

Are you passionate about making a meaningful difference in the lives of older Australians? We're looking for a proactive and compassionate Operations Manager to join our dedicated team.

Responsibilities
  • Lead and support the Service Delivery Lead, Admin, and Rostering teams to build a responsive, high-performing workforce
  • Oversee daily operations with a focus on efficient rostering, resource allocation, and service delivery
  • Monitor and apply financial and performance KPIs to drive productivity and identify areas for improvement
  • Manage customer feedback and escalations in relation to service delivery, ensuring timely resolution and high service standards
  • Review and improve systems and processes within your area of responsibility to support efficiency and growth
  • Maintain a customer-focused rostering approach that minimises shift cancellations and supports workforce utilisation
Let's talk about you
  • Experience in Community Care, Rostering or Service Delivery, with a strong understanding of operational workflows in these sectors.
  • Proven leadership and team management skills, including staff development and performance oversight.
  • Excellent communication skills, both written and verbal
  • Strong interpersonal and relationship-building abilities.
  • Highly organised with strong attention to detail, initiative, and adaptability in a fast-paced, changing environment.
  • Customer-focused approach with a track record of meeting targets and deadlines.
  • Advanced PC and IT literacy, including MS Office and recruitment or workforce management systems.
  • Self-motivated and able to work both independently and collaboratively as part of a team.
Mandatory Requirements
  • A current National Police Check (ACIC accredited) less than 6 months old, stating suitability to work in aged care or with vulnerable persons.
Benefits
  • Birthday leave – paid day off to celebrate your birthday
  • Afab discount on private health insurance – 7%
  • Access to extra leave (conditions apply) to recharge and rejuvenate and a day off for your birthday
  • Ongoing 24/7 mental health and counselling support via our Employee Assistant Program (EAP)
  • Salary Packaging - novated leasing available with Smart Group
  • Education Assistance Program – financial assistance towards the cost of business-related study while employed at Healthcare Australia
  • The gifting Hub – purchase personalised Instant Vouchers with savings on brands like Good Guys, Rebel Sport, Amazon, and more

At HCA we are committed to embracing diversity and providing a safe working environment. Veterans are encouraged to apply.


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