Customer Operations Lead

OverviewBarwon Water's Customer Centre is seeking a strategic and operational leader to oversee the delivery of high-quality services across the connections, metering, and billing lifecycle. As a key member of the Customer Centre Leadership Team, the Customer Operations Lead will shape and implement service strategies that respond to evolving customer and...

Location:GeelongStatuses:Flexible; Full timeAbout the roleLead service excellence across connections, metering, and billing.Drive innovation, continuous improvement, and customer experience.Empower a high-performing team in a dynamic operational environment.Are you looking for a leadership role where strategy meets service excellence? Where you are part of...

Location: Geelong Statuses: Flexible; Full timeAbout the role Lead service excellence across connections, metering, and billing. Drive innovation, continuous improvement, and customer experience. Empower a high-performing team in a dynamic operational environment. Are you looking for a leadership role where strategy meets service excellence? Where you are...

About the RoleAre you seeking a high-impact team role that shapes a customer-oriented environment?Does the idea of combining operational excellence with innovation interest you?If so, read on...Our Customer Centre delivers key services that engage and support our customers, community, and stakeholders.These include customer service and support, connection...

Team Leader Job OpportunityAs a Team Leader, you will play a pivotal role in driving the success of our store by inspiring your peers to deliver exceptional results every day.The successful candidate will be responsible for leading from the front, supporting the smooth operation of the store, handling customer queries and concerns, and motivating the team to...

We're seeking a detail-oriented Operations Coordinator to join our team, playing a vital role in delivering exceptional customer service and maximising profitability. As an Operations Coordinator, you'll contribute to the smooth operation of our back-of-house processes, ensuring compliance with policies and procedures while maintaining efficiency.Key...

About the RoleThis is a full-time position where you will oversee the management of customer enquiries, provide guidance on customer issues and resolve escalations effectively. You will set clear performance objectives and KPIs, ensuring your team consistently meets or exceeds these targets.You will monitor customer interactions to assess service quality and...

**Job Description**We are seeking a strategic leader to shape our customer-centric environment, combining operational excellence with innovation.Key Responsibilities:Develop and implement strategies for customer channels, driving continuous improvement and operational excellence.Support the operational performance of contact centre and customer contact...

Job DescriptionAbout the RoleWe are seeking a seasoned leader to spearhead service excellence across our operations, focusing on connections, metering, and billing.">Drive innovation and continuous improvement initiatives that enhance customer experience.Key Responsibilities:Develop and implement strategies that address evolving customer needs and business...

Job OverviewWe are seeking a highly skilled and motivated individual to fill the role of Assistant Store Manager. The successful candidate will be responsible for leading a team, managing day-to-day operations, and providing exceptional customer service.About the RoleLead and coach a team of individuals to achieve outstanding resultsManage store operations...