Performance Marketing Specialist

At Xero, we're here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.

As the Performance Marketing Specialist, you will play a crucial role in the efficient execution and administration of promotions and offers, directly supporting the Promo & Offers team and working with digital channel teams (e.g., CRO, creative, paid social, marketing operations, CX support). Your meticulous attention to detail and strong organisational skills will support the team in planning, executing and measuring strategic experimentation and revenue-generating campaigns. You will ensure the smooth operation of our promotional activities, from initial setup and managing the briefing process, to post-campaign coordination and reporting, helping attract and retain customers.

• Promotional Campaign Management & Administration: Support the end-to-end setup and administration of standard monthly promotions and other offers. This includes managing internal approval processes, coordinating with the Billing team for code creation, and maintaining accurate records in relevant tracking systems.
• Cross-functional Campaign Coordination: Facilitate the execution of promotional experiments and campaigns by coordinating with various internal teams such as Customer Engagement, Creative, CRO, Billing, CX, and Legal. This involves submitting briefing forms, coordinating asset development (such as email offers, landing page copy, and creative), and ensuring all necessary elements like Terms & Conditions and FAQs are in place.
• Quality Assurance (QA) & Issue Resolution: Conduct thorough quality assurance checks for both pre-live and live promotions to ensure accuracy and functionality is as expected. Additionally, you will support Customer Experience (CX) by providing promotional details and assisting with the resolution of customer issues related to offers, collaborating with CX representatives as needed.
• System & Process Optimization: Manage our third-party voucher provider for incentive distribution. Actively identify opportunities to implement automations and improve existing processes for greater efficiency.

• 2+ years' marketing experience (or related field)
• Experience with campaign briefing
• Familiarity with project management tools (e.g., Asana) and Google Suite
• Experience with AI and automation tools is highly regarded
• Experience with experimentation is a nice-to-have
• Basic understanding of digital marketing channels
• Meticulous attention to detail and a keen eye for spotting errors
• Strong organisational and time management skills
• Excellent written and verbal communication skills
• Proactive approach to tasks and problem-solving within defined remits
• Ability to follow established processes and procedures diligently
• Strong collaborative spirit and ability to work effectively with cross-functional teams

Offering generous paid leave to use as you'd like (plus statutory holidays), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you'll do the best work of your life at Xero.