Associate Operations Manager

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Talent Acquisition Partner @ Instant | People, Startups, Tech

Instant is a technology company on a mission to power the world's most innovative brands, driving their revenue and retention on autopilot. We have grown revenue from $0-3M ARR in the past 6 months, have 4 products in market, raised $8+ pre-seed, and we want you to be a critical part of scaling up this velocity even further

Our Operations team is the engine room that powers high-impact, needle-moving initiatives across Instant - working directly with leadership, and partnering across product, engineering, sales, marketing, growth, people and everything in between. No two weeks will look the same.

We're after a sharp generalist and operator - someone who can figure things out quickly, make things happen even faster, and break down tough challenges into clear, strategic action. You love getting stuck in, figuring stuff out, and making sh*t happen

As an Associate Operations Manager at Instant, you will:

• Work cross-functionally to help solve some of our most complex challenges and unlock new opportunities
• Move fast on action items from company-wide initiatives aimed at improving how we work
• Research new product and ops ideas that can help us level up processes and execution
• Drive business operations in our Sydney hub - managing logistics, office ops, and whatever else it takes to keep things running smoothly on the ground
• Support our sales and CS teams by building lead lists, syncing data across systems, and surfacing insights from business data
• Write sharp initiative briefs to help shape new ideas from the ops, product, and leadership teams
• Own our core business systems (e.g. CRM) - keeping them tidy, healthy, and ready to scale
• Pull regular and on-the-fly reports to power key business reviews - and turn the data into insights that matter

What you'll bring:

• Able to untangle messy problems and turn them into clear, actionable steps
• Knows when to take initiative and just get things moving
• Comfortable working with data or financial models, and making the insights easy for others to understand
• Someone who's comfortable being scrappy when it counts, but who still holds the bar high
• Has taken projects from idea to launch, seeing things through end-to-end
• Confident using CRMs like HubSpot, and savvy with a spreadsheet
• You're great with people - easy to work with, quick to build trust, and can rally a group behind an idea
• Has set up simple, effective processes that actually get adopted
• Can switch gears quickly - equally happy deep in the weeds or stepping back to see the big picture
• A win if you've got experience in a high-growth SaaS, ecommerce, or martech startup

Instant, more than just a job:

• Competitive Salary - We commit to paying globally competitive salaries to our incredible team
• Equity in the company - Nobody is a renter. Everyone is an owner, having equity in the company so we can all benefit from our hard work and future success
• Company Offsite - We always aim to go away at points across the year as a company to celebrate achievements, as well as dig deep together on company strategy, opportunities and the exciting future ahead
• Additional leave per year - In addition to the standard 4 weeks of leave per year, Instant also ensures the end of year shutdown (across Christmas and New Year) is a fully paid break
• A-Player Team - A-players want to work with A-players, and hence we take our team and talent very seriously. We work hard, stay focused on the things that matter, and celebrate the wins
• Company Socials - We allocate an annual social budget towards regularly having fun, taking a break and getting to know each other a little more as a team Previously we have done Axe Throwing, Bowling and even Surfing together… just to name a few
• Tools - You'll receive all new equipment including a MacBook Pro, monitor, and access
• Flexible Home vs Office - Instant prioritises the value, creativity and energy of being together in person, based in our newly opened offices in Sydney or New York

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesSoftware Development and Technology, Information and Media

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