Retail Operations Associate

3 weeks ago

Sydney, New South Wales, Australia Macquarie Group Full time

Join to apply for the Retail Operations Associate role at Macquarie Group.

Our Retail Credit Operations team in Banking and Financial Services provides post-settlement support to fulfill our customer value proposition through service delivery, advice, investigations, risk mitigation reviews, and assistance with remediations across home loans and car loans. We work in a collaborative environment where we strive to make a positive impact.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone—regardless of role—contributes ideas and drives outcomes.

What role will you play?

In this dynamic role, you will ensure the seamless execution of customer and account maintenance, as well as the resolution of payments-related requests. By closely collaborating with the contact centre and various internal stakeholders, you will play a key role in maintaining operational efficiency and delivering high-quality service.

What You Offer

  • An ability to achieve and exceed targets while working in a fast-paced environment
  • Exceptional communication skills, with a proven high level of accuracy and typing skills
  • Strong attention to detail and skills in time management, decision making, and prioritisation, including the ability to multitask
  • Deliver excellent customer service while being empathetic and resolving queries in a timely manner

We love hearing from anyone inspired to build a better future with us. If you're excited about the role or working at Macquarie, we encourage you to apply.

About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients in achieving their full potential—whether that's buying a home, growing a business, or investing to manage wealth.

Our commitment to diversity, equity, and inclusion

We are committed to fostering a diverse, equitable, and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Management and Manufacturing

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