Senior Field Technician

Be the friendly face, confident voice and skilled hands working on the ground and in communities to bring Australians closer together each day.

As a Senior Field Technician, you'll utilise your people and technical skills to make a meaningful and lasting impact, putting smiles on our customers' faces, bringing more possibilities to Australian homes and businesses and propelling our nation into the future.

This is a regional role, and we are looking for candidates based in the Dubbo area.

A bit about your role

As part of a field service team, you'll discover a diverse and dynamic workplace where no two days are alike. You'll enjoy a wide variety of work right across our network and within the homes and businesses of our customers, with a view to deliver timely, high quality and brilliant customer service.

In your day-to-day work, you'll be the backbone that keeps Australia connected, delivering end-to-end service to homes and businesses across the nation. From installation to repair and maintenance, you'll see the impact of your work in real time with every satisfied customer. You'll collaborate with a supportive and inclusive team, with opportunities for coaching, mentorship and career progression at every step.

A bit about you

To thrive in this role, you'll be an autonomous and motivated self-starter, with extensive experience in copper and fibre network assurance fault finding and installs. You'll have an appetite to embrace a complex industry while learning and developing on the job.

Ideal candidates for this role will have:

• An ACMA license, preferably with a Cert III or Cert IV in Telecommunications
• FTTN and FTTP experience is a must
• At least 8 years' experience in Telecommunications Networks
• A dedication to customer service, delivering solutions with integrity and a smile every day

What you'll put in:

• Current Driver's License
• Strong communication skills, both written and verbal
• Approachable and caring attitude to customer service
• Passion for problem-solving
• An appetite for challenge
• Comfortability working to tight deadlines
• Confidence to act with autonomy, integrity, and pace under pressure
• Availability to work required hours within the 7am - 7pm timeslot and travel to areas of work away from your nominal place of residence where required

What you'll get out:

• 18 weeks of paid parental leave
• Discounted gym memberships + other corporate benefits
• Device allowance or mobile device
• Options for salary sacrificing
• An inclusive work culture that prioritises balance and wellbeing
• A dedicated and caring team of subject matter experts to train and support you

Life at nbn

To be part of nbn is to be part of something bigger. We've created Australia's network—a network made for more.

Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It's not just a way for everyone to do the things they love, but transforms the way they do them, and the opportunities available to them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. We champion equal opportunities for all employees. If you have any special requests or accessibility requirements throughout the recruitment process, please advise us at the time of application (via recruitment@nbnco.com.au) and we will adjust to meet your needs.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.