Clinical Services Manager

Competitive salary plus Super and Salary Packaging. Lives Lived Well offers a variety of community and residential Alcohol and Other Drug programs throughout Queensland, New South Wales, and South Australia, helping thousands of people every year to navigate AOD-related challenges and move forward in life.

Due to an internal promotion, we are seeking a Clinical Services Manager to oversee our Gold Coast Programs, which includes our Residential Facility (Mirikai), Families Programs, Youth Programs and our Specialist Centre. We are looking for a candidate with strong and demonstrable leadership capabilities—someone who can inspire, influence, and drive performance across diverse teams. While clinical knowledge is valuable, your ability to lead strategically, foster a high-performing culture, and navigate complex operational environments is paramount.

Supported by five direct reports, the Clinical Services Manager is responsible for providing expert operational management and maximising the clinical outcomes of our Alcohol and Drug Residential and Community Programs, and Allied Health Practice. Your leadership will be instrumental in aligning service delivery with organisational goals, maintaining relationships with funders and stakeholders and ensuring sustainable program outcomes. You'll oversee program budgets, empower your team to deliver impactful, client-centred care, and facilitate collaboration with other LLW services. The role also provides oversight of the site, including facilities management and safety.

This full-time, on-site position offers a competitive salary, Salary Packaging options, free on-site parking, and access to a huge range of discounts and benefits through PerkBox.

• Oversee Gold Coast Programs including the Residential Facility (Mirikai), Families Programs, Youth Programs and the Specialist Centre.
• Provide expert operational management to maximise clinical outcomes across Alcohol and Other Drug Residential and Community Programs and Allied Health Practice.
• Lead and develop five direct reports, fostering a high-performing, client-centred culture.
• Align service delivery with organisational goals; maintain relationships with funders and stakeholders; ensure sustainable program outcomes.
• Oversee program budgets, facilities management, and safety across the site.
• Foster collaboration with other Lives Lived Well services.

• Tertiary qualifications in Health, Community or Human Services sector.
• Current Australian Driver's Licence.
• Ability to obtain a National Police Check.
• Several years' experience in a Health Management role in the OAD, Mental Health, Aged Care or Community sectors.
• Strong leadership capabilities, empathy, stakeholder engagement, cultural awareness, and the ability to manage diverse programs.

• Competitive salary and Salary Packaging to increase take-home pay, including a Meals and Entertainment Card.
• On-site parking and coffee van; flexible working options (including one day a week work-from-home or at Coomera) subject to operational needs.
• Portable Long Service Leave in Queensland and a workplace wellness program including Wellness Week.
• Five extra paid leave days per year to support wellbeing.
• Autonomy and trust in a supportive, respectful environment.

We're growing fast, and building a reputation as a trusted, innovative provider focused on clinical excellence. One of our values is "We ask why not and what's next?" and we chose it for good reason. For us, change means opportunity – to improve, to grow, to push the boundaries and to help more people.

LLW offers a huge range of benefits, which you can see on our website. They include being at the forefront of an essential service for people in the Gold Coast region, flexible working options, and a supportive, dynamic environment.

We are a not-for-profit healthcare provider that offers evidence-based services across Queensland, New South Wales, and South Australia. We specialise in supporting people with concerns related to alcohol and other drugs (AOD), mental health, transitioning from corrective services, veterans' wellbeing, and gambling.

Lives Lived Well is an equal employment opportunity employer. We encourage applications from a diverse range of social, cultural and gender backgrounds that reflect our community including First Nations People.

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Applications close at 5.00pm on Sunday 5th October; interviews will be conducted throughout the process and we may close applications early.