Contact Centre Sales Agent

3 weeks ago

Sydney, New South Wales, Australia AAT Kings Full time
Overview

Join to apply for the Contact Centre Sales Agent role at AAT Kings.

Work Type: Full-Time | Rotating 5-Day Roster (Mon–Sat)

Turn your passion for travel into a career that inspires others to explore

At AAT Kings, we don't just sell holidays, we create life-changing moments. For over a century, we've been taking guests on unforgettable journeys across Australia and New Zealand. As part of The Travel Corporation (TTC), our commitment to service, sustainability and storytelling sets us apart.

We're on the hunt for a driven and guest-focused Contact Centre Sales Agent to join our team in our Bondi Junction office. If you thrive in a fast-paced environment, love connecting with people, and know how to turn enquiries into unforgettable travel experiences, this could be your next big adventure.

What You'll Be Doing
  • Convert interest into bookings: Handle inbound phone, email, and web enquiries and turn them into confirmed travel reservations
  • Sell with confidence: Recommend and upsell our full range of travel products, including Guided Holidays, Inspiring Journeys, Short Breaks, and Day Tours
  • Deliver full-service experiences: Offer guests end-to-end travel solutions, from accommodation and insurance to flights and rail
  • Be the voice of AAT Kings: Build rapport and trust with every guest you speak to
  • Own your performance: Meet and exceed monthly sales and service targets
  • Keep it organised: Use CRM systems (e.g., Salesforce) and booking platforms to manage guest details and track leads
About You
  • Strong understanding of the sales cycle and a track record of meeting KPIs
  • Excellent communication skills, verbal and written
  • Highly organised and detail-oriented, with strong follow-up skills
  • Guest-focused, confident and driven by results
  • Familiarity with Australian and New Zealand destinations
  • Available to work a 5-day rotating roster, including Saturdays
  • Join a global travel company with 100+ years of experience
  • Take advantage of incredible travel perks and discounts
  • Access professional development opportunities and wellbeing support
  • Paid volunteer leave, 2 days each year to give back to a cause you care about
  • Personal development fund, access to coaching, courses and a $2,000 annual training fund
  • Hybrid work, enjoy 2 days working from home and 3 collaborative days in the office.
Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Industry: Travel Arrangements
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