Dispute Resolution Specialist

4 days ago


North Sydney Council, Australia Shift Full time
Join or sign in to find your next job

Join to apply for the Dispute Resolution Specialist role at Shift

5 days ago Be among the first 25 applicants

Join to apply for the Dispute Resolution Specialist role at Shift

Company Description

At Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.

Company Description

At Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.

We believe Australian businesses are the driving force behind our economy and are core to our communities. That's why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do.

Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You'll be joining a diverse team of over 250 people who are always looking to deliver better outcomes for Australian businesses.

Job Description

  • Case manage Internal dispute resolution (IDR) and External dispute resolution (EDR) program at Shift
  • Deliver high quality outcomes which drive customer satisfaction through effective management of customer complaints
  • Assess, investigate and compile relevant information to support all disputes
  • Case Management of Australian Financial Complaints Authority (AFCA) complaints through to file closure
  • Conduct/oversee mediations and negotiations on complex or high risk accounts
  • Manage education programs related to dispute handling across the business
  • Periodically review and update business policies and processes to ensure ongoing regulatory compliance to RG271
  • Collate and present complaints handling statistics and trends to internal and external stakeholder groups
  • Provide high quality written or verbal responses on all disputes
  • Identify opportunities and contribute to process and service improvements
  • Adhere to internal policy, system processes and external regulatory requirements
  • Work collaboratively with Risk and Compliance and Legal Counsel in addressing complex disputes or systemic issues

Qualifications

A business or finance degree is beneficial but not essential

Additional Information
  • Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.
  • Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.
  • Flexible working environment – we're headquartered in North Sydney with state-based workplaces and offer a flexible work policy.
  • Family support – industry leading 26 weeks paid parental leave.
  • Varied workspaces – our office enables areas for collaboration, brainstorming and socialising as well as focus zones.
  • Range of benefits – supporting your physical, psychological and financial wellbeing.
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther

Referrals increase your chances of interviewing at Shift by 2x

Get notified about new Resolution Specialist jobs in North Sydney, New South Wales, Australia.

Sydney, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia 4 weeks ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 1 day ago

Millers Point, New South Wales, Australia 1 week ago

Sydney, New South Wales, Australia 7 months ago

Millers Point, New South Wales, Australia 7 months ago

North Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 6 days ago

St Leonards, New South Wales, Australia 4 days ago

Junior Executive Assistant | Legal and Governance Group

Chatswood, New South Wales, Australia 3 weeks ago

Administration Offer Level 3, Medical Support Officer - ESMHS

Randwick, New South Wales, Australia 5 days ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 days ago

St Leonards, New South Wales, Australia 5 days ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 3 weeks ago

Rhodes, New South Wales, Australia 3 weeks ago

Bankstown, New South Wales, Australia 4 weeks ago

St Leonards, New South Wales, Australia 1 day ago

Millers Point, New South Wales, Australia 1 day ago

Millers Point, New South Wales, Australia 2 months ago

Sydney, New South Wales, Australia 1 day ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • North Sydney Council, Australia beBeeDispute Full time

    Dispute Resolution SpecialistWe are seeking a highly skilled Dispute Resolution Specialist to join our team. In this role, you will be responsible for managing disputes lodged with External Dispute Resolution Schemes by thoroughly investigating cases and working closely with both internal and external stakeholders.About the RoleThis is an exciting...


  • North Sydney, Australia Zurich Insurance Full time

    A new adventure awaits- At Zurich we’re on a journey to lighting the way to a brighter futurea brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.- We take pride in uniting our people within an energized culture that empowers everyone to focus on what matters most to our customers...


  • North Sydney Council, Australia beBeeComplaintResolution Full time $100,000 - $120,000

    Job OverviewThe Dispute Resolution Team is responsible for protecting the company by reviewing customer complaints, ensuring that issues are resolved fairly and efficiently. The team's purpose is to turn customer feedback into actionable insights, helping business partners identify opportunities for process improvement and knowledge development.Key...


  • North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...


  • Sydney, New South Wales, Australia beBeeLitigation Full time $60,000 - $130,000

    Dispute Resolution SpecialistWe are seeking a dispute resolution specialist to join our high-performing disputes team in Sydney. The ideal candidate will have experience in personal injury, tortious claims, public liability or government litigation and be able to work closely with respected partners on high-profile matters.The successful candidate will have...


  • North Sydney, Australia Zurich Insurance Full time

    About us- At Zurich, being a responsible and impactful business is more than a story we tell. We are passionate about our purpose to ‘create a brighter future together’, where our voices are diverse, our behaviours are inclusive, our actions drive equity, and our people feel a sense of belonging.There are many reasons why Zurich is the right choice for...


  • North Sydney Council, Australia beBeeCase Full time $180,000 - $210,000

    We're seeking a skilled professional to fill our External Dispute Resolution (EDR) Case Manager role. In this position, you will work closely with internal and external stakeholders to manage disputes lodged with External Dispute Resolution Schemes.">Key Responsibilities:Independently review responses from EDR Schemes such as AFCA, IFSO, and OAIC.Prepare...


  • North Sydney, Australia Shift Full time

    **Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...


  • Sydney, New South Wales, Australia beBeeCaseManager Full time $90,000 - $120,000

    Dispute Resolution SpecialistWe are seeking a skilled Dispute Resolution Specialist to join our team. As a key member of our team, you will play a vital role in resolving disputes and ensuring smooth operations.The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced...


  • Sydney, Australia NSW Department of Customer Service Full time

    **Dispute Resolution Specialist** **Grade**:SNSW Grade 7/8 **Employment Type**:Temporary, Full-time until 14/09/2025 **Location**: Sydney, Parramatta, Gosford. Workplace presence 2 days per week **About the role** The Customer Resolution & Disputes Team at Service NSW has a vacancy for someone to join the team on a short-term basis to respond to...