Customer Experience

4 weeks ago

Melbourne, Victoria, Australia Scape Australia Full time
Overview

Join to apply for the Customer Experience - FT role at Scape Australia.


Responsibilities
  • Be the face of Scape, delivering top-notch service and support to residents and visitors.
  • Demonstrate exceptional communication and organisational skills, with a proactive approach to solving problems and delivering outstanding customer experiences.
  • Respond to inquiries and resolve issues in a timely and professional manner.
  • Collaborate with the team to continually improve the customer experience and maintain accurate records.

Qualifications
  • Passion for delivering outstanding customer experiences.
  • Exceptional communication and organisational skills.
  • A knack for problem-solving and a proactive approach to service.

Perks & Benefits
  • Annual flu vaccinations and skin checks to keep you healthy and thriving.
  • Insurance discounts up to 10% with top providers like Bupa, nib, and NobleOak.
  • A month dedicated to your well-being and health, plus a day off to celebrate however you want.
  • Energetic, passionate work environment that inspires and energizes.
  • Birthday leave because your special day deserves to be celebrated.
  • Generous referral bonuses (up to $5k) for bringing great talent to our team.
  • EAP, Sonder & Duress support to ensure peace of mind.

About Us

Scape's vision is to be the Earth's best living company. We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 18,000 students (and are growing). We don\'t simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.


How to Apply

This is a great time to join a growing business that makes a difference for our student residents, stakeholders and the community as a whole. We review applications on a rolling basis; the earlier you apply, the better.


Please apply with your CV and a 1-page cover letter. No agencies, please.


Job details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other

Diversity & Inclusion

At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone\'s voice is heard and celebrated.

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