E-commerce Coach

4 days ago

Richmond, Australia SHE-com Full time

1 day ago Be among the first 25 applicants

Location: Remote (Australia-based preferred) or can be a hybrid role as we have a Burleigh office.

Hours: Full Time

About SHE-com

SHE-com is the world's fastest growing community for female e-commerce brand owners. We are on a mission to empower women to launch, grow, and scale their online brands with confidence, clarity, and a lot of fun along the way. We simplify the complexities of online business with practical strategies, expert coaching, and a vibrant, supportive community.

About the Role

We are looking for an enthusiastic Success Coach to join our team and become the ultimate support partner for our members. You will play a critical role in helping women win in their first month inside our programs, setting them up for long-term success, and ensuring they feel supported every step of the way.

As a Success Coach, you will:

  • Welcome new members into our coaching programs and guide them through their first month
  • Answer member questions, resolve challenges, and provide thoughtful feedback
  • Manage our member community chat groups, fostering connection and positivity
  • Help troubleshoot payment issues and ensure smooth membership access
  • Celebrate member wins and help them stay motivated on their journey
  • Collaborate with our coaching and operations team to flag trends, feedback, and opportunities to improve member experience

About You

You are:

  • Passionate about supporting women in business and genuinely care about their success
  • An excellent communicator, both in writing and on video or calls
  • Organised and proactive, with strong problem-solving skills
  • Comfortable managing multiple conversations and tasks at once
  • Positive, energetic, and able to motivate and uplift others
  • Experienced in customer service, coaching, or community management
  • Experienced in e-commerce, either by working for an online brand or running your own. You understand the challenges, language, and pace of e-commerce and can speak with empathy and authority

Why Join Us

  • Be part of an inspiring team of women who are passionate about changing lives
  • Work in a flexible, remote-first environment
  • Access to SHE-com's programs and resources for your own growth
  • Make a meaningful impact in the lives of hundreds of women entrepreneurs

Application:

If you are driven by the opportunity to empower female entrepreneurs and have a proven track record in Facebook advertising, we would love to hear from you. Please email your resume and a covering explanation of your suitability and interest in this role to careers@shecom.co with the subject line "Your new Success Coach".

SHE-com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionMarketing, Public Relations, and Writing/Editing
  • IndustriesProfessional Training and Coaching

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