
Product Expert
5 hours ago
Klaviyo Sydney, New South Wales, Australia
Join or sign in to find your next jobJoin to apply for the Product Expert role at Klaviyo
Klaviyo Sydney, New South Wales, Australia
2 days ago Be among the first 25 applicants
Join to apply for the Product Expert role at Klaviyo
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to our APAC customers who are scaling their businesses with Klaviyo.
We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.
How You Will Make a Difference
- Develop an in-depth knowledge of the Klaviyo platform
- Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
- Diagnose software issues and resolve escalated customer complaints engage using established processes
- Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
- Communicate thoughtfully and effectively with all Klaviyo customers
- Document troubleshooting and problem resolution steps.
- A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
- Passionate about creative problem solving for customers and end users
- Self-motivated, eager to learn and thrive in a collaborative environment
- Capable of adapting quickly to changing priorities
- Experience with or able to quickly pick-up:
- Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
- Web works, networking, and software products
- DNS, IPs and other networking concepts
- APIs
- Email marketing platforms and E-Commerce platforms
- Full authorisation to work in Australia without any restrictions
- Ability to work a Saturday - Wednesday working week (working weekends)
Please see the independent bias audit report covering our use of Covey here
Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards - Global Benefits to find out more about our Total Rewards package.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range In Local Currency
$80,000—$120,000 AUD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).Seniority level
- Seniority levelEntry level
- Employment typeFull-time
- Job functionSales and Business Development
- IndustriesMarketing Services
Referrals increase your chances of interviewing at Klaviyo by 2x
Get notified about new Product Expert jobs in Sydney, New South Wales, Australia.
North Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 3 days ago
St Leonards, New South Wales, Australia 1 week ago
Sydney, New South Wales, Australia 2 days ago
Norwest, New South Wales, Australia 1 week ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 5 days ago
Sydney, New South Wales, Australia 2 days ago
Technical Product Owner(Executive Manager)– Gen AI Engineering, Agentic AISydney, New South Wales, Australia 3 days ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Senior Product Owner – EUX Software EngineeringMillers Point, New South Wales, Australia 1 week ago
North Sydney, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia A$125,693.00-A$138,510.00 3 weeks ago
Sydney, New South Wales, Australia 6 days ago
Senior Product Manager, Account Integrity, Trust & SafetySydney, New South Wales, Australia 4 weeks ago
Pyrmont, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 1 month ago
Sydney, New South Wales, Australia A$90,000.00-A$105,000.00 1 day ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 1 day ago
Sydney, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 6 days ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 3 days ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Product Portfolio Expert
11 hours ago
Sydney, New South Wales, Australia beBeeProduct Full time $90,000 - $105,000Job Role: Product Portfolio ExpertThe ideal candidate will possess in-depth knowledge of our product offerings, working closely with cross-functional teams to ensure products meet market expectations.Key Responsibilities:Develop a comprehensive understanding of product features, benefits, and specifications.Act as a subject matter expert for our product...
-
Product Expert
4 weeks ago
Sydney, New South Wales, Australia Klaviyo Full timeAt Klaviyo, we value the unique backgrounds, experiences, and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond traditional job requirements. If you're a close but not exact match with the description, we still...
-
Product & Application Expert
3 weeks ago
Sydney, New South Wales, Australia Alfa Laval Full timeJoin to apply for the Product & Application Expert role at Alfa Laval. 4 hours ago Be among the first 25 applicants Join to apply for the Product & Application Expert role at Alfa Laval. About Us At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people,...
-
Product Expert
1 week ago
Sydney, New South Wales, Australia Klaviyo Full time $80,000 - $120,000At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the...
-
Product Expert
4 days ago
Sydney, New South Wales, Australia Klaviyo Inc. Full timeAt Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the...
-
Product Strategy Expert
4 days ago
Sydney, New South Wales, Australia beBeeStrategist Full timeJob DescriptionWe are seeking an experienced Product Strategy Expert to champion our portfolio of commercial vehicles. You will be responsible for driving product strategy and ensuring the right mix of products is sourced, delivered, and marketed in the Australian marketplace.This role reports to the Head of Product and Marketing for Commercial Vehicles and...
-
Expert Product Advisor
4 days ago
Sydney, New South Wales, Australia beBeeProfessional Full time $90,000 - $105,000Product Specialist Role SummaryThis role will see you working closely with internal teams to enhance commercial and internal capability, drive customer satisfaction, and support our teams with your in-depth product knowledge.Key Responsibilities:Develop and maintain an in-depth understanding of the features, benefits, and specifications of our product...
-
Product & Application Expert
4 weeks ago
Sydney, New South Wales, Australia Alfa Laval Corporate AB Full timeAbout UsAt Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.As a member of our team, you thrive in a...
-
Product & Application Expert
3 weeks ago
Sydney, New South Wales, Australia Alfa Laval Corporate AB Full timeAbout UsAt Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.As a member of our team, you thrive in a...
-
Mass Spectrometry Product Expert
3 days ago
Sydney, New South Wales, Australia beBeeMassSpectrometry Full time $100,000 - $140,000Product Specialist Role OverviewThis key role focuses on driving the commercial strategy for mass spectrometry across Australia and New Zealand.Key Responsibilities:Technical Subject Matter Expert for mass spectrometry solutionsEngage with customers during sales processes, delivering projects from planning to implementation and testing.Lead product...