Customer Success: Research

2 weeks ago

Sydney, New South Wales, Australia Heatseeker Full time
Customer Success: Research & Experimentation Specialist (Australia)Customer Success: Research & Experimentation Specialist (Australia)

Get AI-powered advice on this job and more exclusive features.

Are you a consultant, growth marketer or market researcher who thrives at the intersection of data, experimentation, and customer relationships? Do you want to move into a role where you can help enterprise teams run smarter tests and make better decisions, faster?

Heatseeker is the world's first AI-powered market experiments platform, built for teams who want to replace guesswork with evidence.

We help large companies validate messaging, value propositions, and go-to-market strategies through rapid, quant-based experiments—no more relying on dated research or gut feel. We're hiring our first Customer Success Manager (CSM) in Australia.

This role blends high-level strategy with hands-on execution. You'll partner with some of the world's most ambitious brands to help them use Heatseeker to uncover what really works—and what doesn't.

What You'll Do:

  • Onboard and guide customers – Support enterprise clients from day one through scaling their experimentation efforts.
  • Coach teams on experiment design – Help customers run smarter tests and interpret the results with confidence.
  • Deliver real impact – Turn test outcomes into clear recommendations for GTM, messaging, or product direction.
  • Collaborate cross-functionally – Share feedback with product, help refine sales motions, and contribute to our overall growth strategy.

What You Bring:

  • A background in management consulting or research and experimentation - you bring structure, strategic thinking, and know how to drive results.
  • Confidence working with data and growth strategies.
  • Experience working with or supporting enterprise clients.
  • An ability to translate technical detail into business impact.
  • Sydney based - ability to be in office in a hybrid capacity.

This is a unique opportunity to build out customer success for a fast-growing Martech AI company. If you're energized by helping customers succeed—and love working in an early-stage, fast-moving environment—we want to meet you.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionConsulting
  • IndustriesSoftware Development and Marketing Services

Referrals increase your chances of interviewing at Heatseeker by 2x

Get notified about new Customer Success Specialist jobs in Sydney, New South Wales, Australia.

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia A$70,000.00-A$75,000.00 4 weeks ago

Sydney, New South Wales, Australia 4 days ago

Sydney, New South Wales, Australia 2 months ago

Sydney, New South Wales, Australia 6 months ago

Customer Success Specialist - Entry Level

Sydney, New South Wales, Australia 3 weeks ago

Pyrmont, New South Wales, Australia 1 month ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 18 hours ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia 11 hours ago

Sydney, New South Wales, Australia 4 days ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

North Sydney, New South Wales, Australia 5 days ago

Millers Point, New South Wales, Australia 6 hours ago

Customer Support Specialist- Customer Support Team | Flexible locations

Millers Point, New South Wales, Australia 4 days ago

Growth & Customer Success Specialist @ SupplyScopeExecutive Assistant and Project Coordinator

Sydney, New South Wales, Australia 4 days ago

Senior Customer Success Manager, Public Sector

Sydney, New South Wales, Australia 1 month ago

Customer Success Manager II, Scale (FTC)

Sydney, New South Wales, Australia 2 weeks ago

Customer Success Manager - Technical Specialist

Sydney, New South Wales, Australia 2 weeks ago

Brookvale, New South Wales, Australia 1 month ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Research Driven Customer Success Specialist

    1 day ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $70,000 - $75,000

    Unlock Customer Success Through ResearchWe're seeking a talented and results-driven Customer Success Research Specialist to drive growth strategy and validate messaging, value propositions, and go-to-market strategies through rapid experiments.Key Responsibilities:Promote AI-powered market experiments platform to enterprise clients, helping them uncover what...

  • Analyst, Technical Customer Success – APAC

    21 hours ago

    Sydney, New South Wales, Australia Aurora Energy Research Full time

    Analyst, Technical Customer Success – APACJoin to apply for the Analyst, Technical Customer Success – APAC role at Aurora Energy ResearchAurora's Software Solutions team is building the global investment analytics platform for the energy transition. Widely adopted by leading energy companies and investors, the platform changes the way that energy market...

  • Analyst, Technical Customer Success – APAC

    23 hours ago

    Sydney, New South Wales, Australia Aurora Energy Research Full time

    Analyst, Technical Customer Success – APAC Join to apply for the Analyst, Technical Customer Success – APAC role at Aurora Energy Research Aurora's Software Solutions team is building the global investment analytics platform for the energy transition. Widely adopted by leading energy companies and investors, the platform changes the way that energy...

  • Product Manager

    21 minutes ago

    Sydney, New South Wales, Australia beBeeProductManagement Full time $100,000 - $140,000

    Drive business growth and success as a Product Specialist with expertise in product development, market research, and customer analysis.Key Responsibilities:Develop comprehensive product strategies to meet customer needs and drive revenue growth.Collaborate closely with cross-functional teams to launch innovative products and services that exceed customer...

  • Clinical Research Associate II/ Senior Clinical Research Associate

    2 weeks ago

    Sydney, New South Wales, Australia Pharmaceutical Research Associates, Inc Full time

    OverviewTitle: Clinical Research Associate II / Senior Clinical Research AssociateLocation: Melbourne, Sydney (home-based)As an experienced Clinical Research Associate, you will join the world's largest & most comprehensive clinical research organisation, powered by healthcare intelligence.You will be part of an innovative and global biotechnology company,...

  • Senior Research Officer

    2 weeks ago

    Sydney, New South Wales, Australia Garvan Institute of Medical Research Full time $120,000 per year

    The Oncofetal Ecosystem lab is involved in research at the intersection of cancer genomics and immunology and is committed to the development of next generation of medical therapies. The research in the laboratory involves cutting edge single-cell and spatial transcriptomics technologies, bioinformatics, machine learning and innovative approaches for mRNA...

  • IT Customer Success Manager

    12 hours ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $120,000

    About the JobThis position offers an opportunity to work in a collaborative and dynamic environment, delivering high-quality customer service and support.The successful candidate will be responsible for growing their individual book of business within their portfolio of existing accounts.They will proactively engage and reach out to their accounts on a...

  • Clinical Research Associate II/ Senior Clinical Research Associate

    3 weeks ago

    Sydney, New South Wales, Australia Pharmaceutical Research Associates, Inc Full time

    OverviewTitle: Clinical Research Associate II / Senior Clinical Research AssociateLocation: Melbourne, Sydney (home-based)As an experienced Clinical Research Associate, you will join the world's largest & most comprehensive clinical research organisation, powered by healthcare intelligence.You will be part of an innovative and global biotechnology company,...

  • Clinical Research Associate II/ Senior Clinical Research Associate

    3 weeks ago

    Sydney, New South Wales, Australia Pharmaceutical Research Associates, Inc Full time

    OverviewTitle: Clinical Research Associate II / Senior Clinical Research AssociateLocation: Melbourne, Sydney (home-based)As an experienced Clinical Research Associate, you will join the world's largest & most comprehensive clinical research organisation, powered by healthcare intelligence.You will be part of an innovative and global biotechnology company,...

  • Experience Leader in Customer Success

    20 minutes ago

    Sydney, New South Wales, Australia beBeeEngagement Full time $150,000 - $200,000

    Customer Experience LeadAs a seasoned professional, you will play a pivotal role in shaping our customer experience and content strategy in Commercial Banking. Your expertise will help us position Westpac as a market leader.The ideal candidate will have a proven track record in content or communications, preferably within financial services. They will be...