IT Customer Success Manager

3 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $120,000
About the Job

This position offers an opportunity to work in a collaborative and dynamic environment, delivering high-quality customer service and support.

The successful candidate will be responsible for growing their individual book of business within their portfolio of existing accounts.

  • They will proactively engage and reach out to their accounts on a regular basis.
  • As the 'single point of contact' for those accounts, they will build relationships to identify, qualify, sort, and develop their own cross-sell and up-sell opportunities.
  • They will communicate with customers and react to client requirements quickly and efficiently.
  • They will analyze and understand customer needs to present solutions that meet customer requirements.
Key Responsibilities
  • Nurturing, building, and maintaining strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities.
  • Researching and documenting relevant contact information for existing leads in Salesforce.
  • Utilizing Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately.
  • Maintaining knowledge of market conditions and competitive activities.
About You
  • You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections.
  • As a customer advocate and product expert, you excel at influencing and inspiring customers.
  • You have polished verbal and written communication skills.
  • Resilient and calm, you are able to guide customers through issues and escalations.
  • You have a proven track record in achieving and maintaining sales targets.
  • You have extensive IT knowledge.
  • Bachelor's degree (preferred).
What We Offer
  • A collaborative, kind, and curious community.
  • We prioritize your work/life balance offering a hybrid work environment and free in-office lunches throughout the week.
  • We reward your work with opportunities for growth and advancement.
  • Grow personally and together with one of the fastest growing companies globally.
  • Develop your skills through our renowned training platform.
  • Receive competitive compensation.

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