Customer Experience Specialist – Japanese Speaker
1 week ago
Customer Experience Specialist – Japanese Speaker (Yokohama, relocation required) – based in Yokohama, Japan. This role is with Agoda.
Responsibilities- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat)
- Support a combination of Agoda products (Hotels, Flights, Activities, and more) to meet business needs after receiving the required training
- Professionally handle a high volume of inquiries from clients and customers
- Be accountable for meeting individual KPIs and team goals
- Understand and deliver business strategies, and improve customer service through the execution of self-service options
- Continuously identify opportunities for work process improvements
- Communicate with Team Leaders and/or Managers as needed
- Perform office-based administrative duties as required
- Demonstrate a high degree of integrity and confidentiality—maintain the confidentiality of customer information at all times
- Take ownership of customer issues and concerns, including operational issues, pricing, invoice queries, etc
- Excellent command of spoken and written business-level English, and native-level Japanese or JLPT N1 qualification
- Immaculate telephone manners and communication skills
- Excellent listening skills, critical thinking, and attention to detail
- Minimum typing speed of 35 words per minute
- Willingness to work rotating shifts, including weekends and public holidays
- Ability to work both independently and as part of a team
- Demonstrate a high degree of integrity and confidentiality
- Office location: Yokohama, Japan
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of hotels and properties worldwide, plus flights, activities, and more. We are part of Booking Holdings and employ a diverse global team that fosters creativity and collaboration.
Equal Opportunity EmployerAt Agoda, we pride ourselves on being a company represented by people of all backgrounds. We are committed to equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other legally protected characteristics. We will keep your application on file and privacy policy applies.
DisclaimerWe do not accept unsolicited third-party or agency submissions. If we receive such CVs, we reserve the right to contact and hire the candidate directly without a recruitment fee.
Seniority level- Associate
- Full-time
- Other
- Technology, Information and Internet
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