
Customer Experience Specialist – Japanese Speaker
2 days ago
Join to apply for the Customer Experience Specialist – Japanese Speaker (Yokohama, requires relocation to Yokohama) role at Agoda.
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Location
Yokohama, Japan
The Opportunity
If you are looking for a rewarding and exciting career in customer service, we want you We are currently recruiting Customer Experience Specialists to be based in our Yokohama office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in Japanese and English, we would love to hear from you
In This Role, You'll Get To
- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat)
- Support a combination of Agoda products (Hotels, Flights, Activities, and more) to meet business needs after receiving the required training
- Professionally handle a high volume of inquiries from clients and customers
- Be accountable for meeting individual KPIs and team goals
- Understand and deliver business strategies, and improve customer service through the execution of self-service options
- Continuously identify opportunities for work process improvements
- Communicate with Team Leaders and/or Managers as needed
- Perform office-based administrative duties as required
- Demonstrate a high degree of integrity and confidentiality—maintain the confidentiality of customer information at all times
- Take ownership of customer issues and concerns, including operational issues, pricing, invoice queries, etc.
What You'll Need to Succeed
- Excellent command of spoken and written business-level English, and native-level Japanese or JLPT N1 qualification
- Immaculate telephone manners and communication skills
- Excellent listening skills, critical thinking, and attention to detail
- Minimum typing speed of 35 words per minute
- Willingness to work rotating shifts, including weekends and public holidays
- Ability to work both independently and as part of a team
- Demonstrate a high degree of integrity and confidentiality
- Office location: Yokohama, Japan
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Job details
- Seniority level: Associate
- Employment type: Full-time
- Job function: Other
- Industries: Technology, Information and Internet
-
Sydney, New South Wales, Australia Agoda Full timeCustomer Experience Specialist – Japanese Speaker (Yokohama, requires relocation to Yokohama)Join to apply for the Customer Experience Specialist – Japanese Speaker (Yokohama, requires relocation to Yokohama) role at Agoda.About AgodaAgoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge...
-
Fluent Customer Experience Specialist
1 day ago
Sydney, New South Wales, Australia beBeeJapanese Full time ¥5,200,000 - ¥7,300,000Customer Service Representative - Japanese SpeakerWe are seeking a highly skilled and fluent Customer Service Representative to join our team in Yokohama, Japan. This is an exciting opportunity for a customer-focused individual who can communicate effectively with clients in both English and Japanese.Job Summary:The successful candidate will be responsible...
-
Japanese-Speaking Administration Specialist
5 days ago
Sydney, New South Wales, Australia Buscojobs Full timeThe Adecco Group is the world's leading provider of HR Solutions. We deliver recruitment and career services to organisations and individuals across the employment life-cycle. In Australia, Adecco has over 50 years industry experience making us the most qualified provider and leading supplier of casual and permanent staff.Client DetailsWe are seeking a...
-
Japanese Expatriate Support Specialist
4 days ago
Sydney, New South Wales, Australia beBeeJapanese Full timeSeeking a dedicated Administration Specialist to provide end-to-end support for Japanese expatriates. Key responsibilities include coordinating with internal and external stakeholders, handling expense reimbursements, and performing data entry tasks.Requirements:Business-level proficiency in Japanese and EnglishStrong organisational and communication...
-
Japanese Language Project Coordinator
3 days ago
Sydney, New South Wales, Australia beBeeProject Full time $90,000 - $120,000Job Opportunity: Japanese Language Support SpecialistThis is an exciting role for a motivated and detail-oriented individual to support Japanese companies expanding into Australia, as well as assist Australian and New Zealand companies with their investment into Japan.We are seeking a skilled Japanese language professional to provide project support...
-
Sydney, New South Wales, Australia beBeeCustomerService Full time $75,000 - $105,000Customer Service Representative OpportunityWe are seeking a highly skilled and enthusiastic individual to join our team as a Customer Service Representative. This is an excellent opportunity for someone who enjoys working with people and wants to develop their customer service skills.This role will involve delivering exceptional customer experiences through...
-
Sydney, New South Wales, Australia beBeeWaitstaff Full timeJapanese Restaurant Waitstaff OpportunityWe are currently seeking highly skilled and enthusiastic individuals to join our team as waitstaff at a vibrant Izakaya concept Japanese restaurant. If you possess excellent communication skills, a positive attitude, and the ability to work well in a fast-paced environment, we encourage you to apply.The ideal...
-
Japanese-Speaking Project Coordinator
5 days ago
Sydney, New South Wales, Australia Buscojobs Full timeJapanese-Speaking Project CoordinatorMon-Fri 9:00-17:00Sydney CBDHybrid work environmentThis is an interesting and highly engaging opportunity where you will support Japanese companies expanding into Australia, as well as assist Australian and New Zealand companies with their investment into Japan.Main ResponsibilitiesProvide support for projects handled by...
-
Customs Broker
23 hours ago
Sydney, New South Wales, Australia Frmstaff Full timeCustoms Broker 1 week ago Be among the first 25 applicantsDirect message the job poster from FRMSTAFFTalent Acquisition Expert | Global Hiring & Employer Branding | Elevating Candidate Experience The ClientThis dynamic freight forwarder is renowned for their global air and sea capabilities, offering a wide range of import and export freight forwarding...
-
Japanese IT Sales Development Representative
4 weeks ago
Sydney, New South Wales, Australia SalesPond Full time2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.At SalesPond, we're proud to be one of the world's best Sales Development teams - building high-quality pipelines and accelerating revenue for top-tier IT clients across the Asia Pacific and North America. We combine sales best practices, advanced tools,...