Senior Change Advisor

Senior Change Advisor
Building Commission NSW

Division: Digital & Strategic Programs

Location: Parramatta, other locations considered. In office presence required 2-3 days per week

Term: Temporary to 30 June 2026 – with the possibility of an extension

About the Building Commission NSW

Building Commission NSW (BCNSW) has been established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state's housing targets. BCNSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture of integrity and responsibility. This is a fantastic opportunity to join the next phase of the Building Commission within NSW.

Responsibilities

• Manage the implementation and delivery of change programs and projects within the business applying sound project management principles and best practice methodologies
• Provide expert advice on the end-to-end change strategy, impact, change readiness, training needs and communication and engagement plans to support informed decision making
• Manage projects and oversee the consistent application of the DCS change framework and standards across all programs of work, to ensure consistent engagement and change management
• Maintain an understanding of BCNSW, challenges, and objectives to ensure CX projects are integrated effectively into the organisation's programs

To be successful in this role you will have

• Expert change management skills, with the ability to create and develop change management plans and strategies
• Demonstrated experience in providing specialist change advice and information on emerging project issues and present recommendations to inform decision making and mitigate the impacts of change to people and the business
• Excellent communication skills with ability to maintain effective working relationships with project team members and stakeholders to meet defined business needs
• Experience monitoring and reviewing programs and their implementation and progress, preparing reports and submissions to inform Business/Change Readiness and decision making
• A background or experience in human-centred design will be highly regarded

How to apply

If you'd like to know more about this role, you are encouraged to contact Meghann Sikorski (Meghann.Sikorski@customerservice.nsw.gov.au).

For any enquiries regarding the recruitment process, please contact Afrah, Talent Acquisition Advisor via afrah.ahmedsaied@customerservice.nsw.gov.au.

What we need from you

An up-to-date CV (no more than 5 pages) and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role.

Salary Grade 09/10, with the base salary for this role starting at $129,464 base plus superannuation

Closing Date: Tuesday, 16th September 2025 (09:59am)

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Afrah Ahmed Saied via afrah.ahmedsaied@customerservice.nsw.gov.au or 02 9494 8351.

For more information

Information on some of the different types of disabilities and information on adjustments available for the recruitment process are available from the relevant sources.