Customer Field Technician Sydney Metro

Join to apply for the Customer Field Technician Sydney Metro role at nbn Australia

1 day ago Be among the first 25 applicants

Join to apply for the Customer Field Technician Sydney Metro role at nbn Australia

Get AI-powered advice on this job and more exclusive features.

Be a part of transforming Australia's digital landscape as a Customer Field Technician. You'll make a real impact to 'every-day' Australians in this customer facing role where you'll get to see the happy faces you help

A bit about your role

As a Customer Field Technician, located in Sydney, you will play a vital role working on Customer Service field tasks across potentially all nbn technologies. This is an autonomous role where you will be responsible for installation, repair and maintenance of nbn products and services. You'll have the opportunity to work in multiple environments both internal and external but predominantly inside the customer's premises.

Your typical day could include any or all of the below functions while delivering exceptional customer service within your role:

• Cabling installation (copper, fibre, HFC) including jointing, jumpering and splicing
• Customer premises installation of nbn Customer Premises Equipment (CPE)
• Fault diagnosis and repair of nbn cabling networks and nbn CPE
• These roles work between the hours of 7am to 7pm based on business needs and we encourage a flexible working environment.

A bit about you

We're seeking experienced candidates with HFC experience, as well as those with transferable skills from a communication cabling background who are keen to explore a career in the telco sector.

A large part of this role is working in customer's premises, so it will also be important you have exceptional customer service skills and can display honesty and integrity while being self-managed and motivated.

We will also be looking for a current & clean Driver's License and strong and personable communication skills, both written and verbal.

Life at nbn

To be part of nbn is to be part of something bigger. We've created Australia's network—a network made for more.

Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It's not just a way for everyone to do the things they love, but transforms the way they do them, and the opportunities available to them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for two years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.

We champion equal opportunities for all employees. If you have any requests or accessibility requirements throughout the expression of interest process, please advise us at the time of connection and we will adjust to meet your needs.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• IndustriesTelecommunications

Referrals increase your chances of interviewing at nbn Australia by 2x

Get notified about new Customer Service Technician jobs in Sydney, New South Wales, Australia.

Customer Service Representative (Superannuation)Customer Service Representative (Superannuation)

Mcmahons Point, New South Wales, Australia 1 week ago

Millers Point, New South Wales, Australia 1 month ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 1 day ago

Sydney, New South Wales, Australia 14 minutes ago

Sydney, New South Wales, Australia 6 days ago

Customer Service Representative - Business Process Office

Parramatta, New South Wales, Australia 1 week ago

Sydney, New South Wales, Australia 4 days ago

Millers Point, New South Wales, Australia 4 days ago

Frenchs Forest, New South Wales, Australia 1 month ago

Revesby, New South Wales, Australia 2 weeks ago

Customer Service Representative (Fixed term 12 Months)

Arndell Park, New South Wales, Australia 1 month ago

Parramatta, New South Wales, Australia 1 hour ago

North Sydney, New South Wales, Australia 2 months ago

Customer Service Representative & Customs Classifier

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 11 months ago

Customer Service Representative & Export Coordinator

Sydney, New South Wales, Australia 6 days ago

Glendenning, New South Wales, Australia 3 days ago

Macquarie Park, New South Wales, Australia 1 month ago

Customer Service and Outbound Sales Representative

Pagewood, New South Wales, Australia 2 months ago

Sydney, New South Wales, Australia 4 days ago

St Leonards, New South Wales, Australia 6 days ago

Customer Service Representative - Contact Centre (Full time and Part time)

Hornsby, New South Wales, Australia 1 day ago

Customer Service Representative - 12 months contract

Frenchs Forest, New South Wales, Australia 6 days ago

Woodpark, New South Wales, Australia A$70,000.00-A$75,000.00 1 hour ago

Customer Service Representative (Full-Time)

Mascot, New South Wales, Australia 1 hour ago

OMNI Channel & Customer Service Representative - Parental Leave Cover (part-time)

Baulkham Hills, New South Wales, Australia 1 week ago

Newington, New South Wales, Australia 2 weeks ago

Blacktown, New South Wales, Australia 16 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---