Receptionist

Cushman & Wakefield is seeking a passionate and polished Front of House Coordinator to deliver outstanding service across our client's Sydney CBD offices. This is a dynamic, people-facing role where no two days are the same — from managing high-profile events to coordinating seamless visitor experiences, you'll be at the heart of creating a welcoming, safe, and efficient workplace.

Receptionist

• Visitor Management: Deliver a seamless welcome and arrival experience to all visitors and guests
• Coordination of meeting rooms for meetings and events
• Coordination of catering for meetings and events
• Coordination of event management plans, including stakeholder engagement, liaising with external vendors and other service providers of Client
• Coordination & communication with Client event host to ensure seamless delivery
  • Workplace Operations: Responsible for ensuring the offices are always operational including soft services facilities management
  • Coordination with building management in relation to out of hours events and faults etc.
  • Coordination of trades to ensure jobs are rectified within the required SLA's
  • Perform regular audits and checks of meeting rooms and report faults for rectifications
  • Analysis of data to see trends and seek out operational efficiencies
  • Maintain and Update SOPs and ensure processes are working seamlessly to support the needs of Cushman & Wakefield
    • Access Pass Management: Request name and identification of the visitor/contractor; contact the person the visitor is requesting to see to confirm meeting; verify identification and check; request visitor completes sign in documentation then issue pass; ensure the visitor/contractor access pass is returned at the end of the visit
      • Locker Management: Manage the employee locker allocations using the required system; ensure all lockers are true requests, following the Storage and Locker Guidelines; release any locker from exiting employees for reallocation; locker checks may be performed on request from HR
        • Meeting Room/ Event Management: Manage bookings for client meeting room spaces; take requirements at the time of the booking and schedule as appropriate (set up, etc.); follow up bookings 48 hours in advance to reconfirm; book any catering as required; manage the set up and knock down
          • Others: Proactively review workplace systems/processes to innovate and continuously improve the customer journey and workplace experience; performs other duties as requested by your direct manager; provides relief services during leave and overload periods
          Background and Experience
          • Background in front of house roles in legal, hospitality or airlines in a customer service role is preferred
          • Customer service orientation – a proven commitment to delivering a high standard of service
          • Basic technology proficiency – familiar with booking systems, MS Office Suite
          • Professional appearance and presentation – as the role is often the first point of contact for visitors or guests
          • Time management and multitasking ability – capable of handling multiple requests and priorities simultaneously
          • Excellent verbal and written communication skills – to interact clearly with clients, staff, and visitors
          • Work independently and as part of a team
          • Strong interpersonal skills – friendly, approachable, and able to build rapport quickly
          • Proficient at working autonomously while contributing effectively to the entire team
          • Able to demonstrate a common-sense approach to problem solving
          Qualifications
          • Minimum completion of Higher School Certificate
          • Australian Citizenship required
          • Currently hold or must be willing to obtain security clearance
          Why Join Cushman & Wakefield?
          • Be part of a growing global company with a supportive, flexible culture
          • Work in a values-driven team that prioritises wellbeing and safety
          • Thrive in an inclusive environment where diversity, equity, and belonging are more than just words

INCO: "Cushman & Wakefield"