Customer Service and Compliance Consultant

3 weeks ago

Williamstown, South Australia Cointree Pty. Full time
Customer Service and Compliance Consultant

Cointree is a growing business with ambitious goals and a highly passionate team dedicated to using the latest technology, smart innovation, and providing exceptional service to our customers.

As a leading Australian cryptocurrency exchange, we give traders access to 240+ cryptocurrencies, an easy-to-use platform, a dedicated support team, and exclusive patented trading ideas.

We are growing our customer support and compliance team and looking for a proactive, driven crypto enthusiast eager to provide customer service and support to our customers and hit the ground running.

You will be responsible for:

  • Provide support for our customers both via our support ticketing system, live chat, and phone (inbound and outbound calls)
  • Investigate and problem solve customer queries
  • Investigation of crypto trades, account transfers, and customer deposits
  • Working with customers throughout the onboarding process
  • Contacting new customers via the phone for onboarding screening and new account set up
  • Assisting accounts on customer payments
  • Conduct customer authentication reviews and reporting
  • Assist Compliance team with compliance tasks and responsibilities as required

Like many businesses, we all wear many hats, so you're also likely to find yourself helping out on other tasks - for example, platform testing, assisting our marketing & events team and taking part in industry events.

What we are looking for:

  • Minimum of 2 years of customer support experience
  • Attention to detail and problem-solving skills
  • Excellent communication and writing skills
  • Ability to learn and to adapt to new environments quickly
  • Enjoys speaking to customers over the phone and building relationships
  • Accurate and quick typing skills
  • Proactive, with a customer-focused approach
  • Ability to perform tasks with minimal supervision
  • Available to work on a rostered full-time work week (working availability including weekends)
  • Proficient in the Google and Microsoft suites
  • Previous experience with support tools such as Zendesk desirable
  • General interest in bitcoin and other cryptocurrencies is a bonus

This role is perfect for a people person who's passionate about customer service, technology savvy, enjoys problem-solving, and looking for a challenge.

Hit 'Apply Now' to submit your application Applicants must have an Australian Permanent Residency to apply for this position.

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