
General Manager, Ground Handling Sydney
2 days ago
Join to apply for the General Manager, Ground Handling Sydney role at dnata
About The RoleThe General Manager, Ground Handling (SYD) reporting directly to the Director for Ground Handling will lead, manage, and develop the provision of service in the areas of passenger, ramp, load control and operations at Sydney International Airport, with a focus on safety, service delivery, efficiency and cost effectiveness.
The role will deliver continuous improvement in key areas of safety, service delivery, and customer satisfaction, meeting all SLA targets (internal & external), and ensuring that all customer, business, strategic, operational and financial targets are achieved and exceeded.
Primary Duties And Responsibilities- Responsible for day to day leadership and management of all Ground Handling activities, including passenger, ramp, baggage, load control and operations, ensuring all activities are carried out in compliance with standard operating procedures and guidelines, and in accordance with regulatory requirements
- In conjunction with the Commercial Team & Director Ground Handling, support the development and implementation of customer and key account strategic plans that deliver contractually agreed service levels and KPIs, and meet or exceed business financial targets
- Lead, manage and develop the Sydney Ground Handling Management team including coaching and mentoring, and performance feedback to achieve high levels of performance and service excellence
- Responsible for developing and maintaining close working relationships with external stakeholders including Airline Representatives, Airport Authorities, and third party suppliers
- Responsible for developing and maintaining close working relationships with dnata Australia operational and support departments, ensuring a one dnata approach to service delivery, and realising the dnata Vision, Mission, and Values and a passion for Safety & Security as a priority essential
- Serves as the voice of the Ground Handling operation, ensuring the organisation retains the required customer focus
- Responsible for developing and delivering the Sydney Ground Handling annual budget and managing the department P&L
- Responsible for analysing financial and operational results to ensure targets in all areas are being met or exceeded. Initiate and manage improvement plans with internal and external stakeholders to maximise efficiency, revenue, and profit
- In conjunction with the dnata Leadership Teams, support the business in all areas that sustain and improve dnata's brand, market position and financial growth
- Compliance with the dnata Safety and Environment Policies
- Compliance with legislative Health & Safety requirements
- Develop and maintain a positive safety culture focused on awareness and vigilance.
- Conduct work in accordance with dnata's Health & Safety Management System;
- Follow all safety work procedures, adhering to all safety guidelines provided;
- Participate in emergency drills and/or evacuation
- Tertiary educated up to Masters degree/ MBA or higher preferred
- Extensive leadership experience and a commitment to driving a customer centric service culture within the team, experience gained in the aviation industry is preferred.
- Excellent communication and interpersonal skills well suited to managing a diverse workforce in several locations
- Demonstrated record of achievement in building and fostering relationships with key customers and stakeholders
- Demonstrated business acumen including, financial and budget management and experience in driving cultural change and continuous business improvement to meet and exceed customer and business expectations and targets
- Previous experience in or knowledge of airline industry principles;
- Previous extensive experience in a highly controlled and regulated industry with the ability to lead, translate, implement and manage ongoing compliance, industry standards and legislative requirements
- Director
- Full-time
- Management and Manufacturing
- Airlines and Aviation
-
General Manager, Ground Handling Sydney
3 days ago
Sydney, New South Wales, Australia dnata Full timeJoin to apply for the General Manager, Ground Handling Sydney role at dnataAbout The RoleThe General Manager, Ground Handling (SYD) reporting directly to the Director for Ground Handling will lead, manage, and develop the provision of service in the areas of passenger, ramp, load control and operations at Sydney International Airport, with a focus on safety,...
-
Sydney, New South Wales, Australia beBeeManager Full time $120,000 - $180,000Join us in an exciting opportunity to lead a high-performing team of Ground Handling professionals at Sydney International Airport.About The RoleAs the General Manager, Ground Handling Sydney, you will be responsible for delivering exceptional service, driving business growth, and ensuring the highest level of safety and compliance.The role will involve...
-
Ground Handling Operations Manager
2 days ago
Sydney, New South Wales, Australia beBeeLeadership Full time $180,000 - $250,000Job Opportunity:A senior leadership position is available for a highly skilled and experienced professional to oversee ground handling operations in Sydney. The ideal candidate will possess a strong background in leadership, customer service, and operational management.Key Responsibilities:Lead ground handling teams to ensure seamless airport...
-
Grounds person and General Hand
4 weeks ago
Sydney, New South Wales, Australia Krio Krush Part timeGrounds person and General Hand - part-timeGrounds person and General Hand - part-time2 days ago Be among the first 25 applicantsWe are seeking a reliable and hardworking Grounds person / General Hand to join our team. This hands-on role is ideal for someone who takes pride in maintaining a clean, safe, and visually appealing environment.Key...
-
Grounds person and General Hand
4 weeks ago
Sydney, New South Wales, Australia Krio Krush Part timeGrounds person and General Hand - part-timeGrounds person and General Hand - part-time2 days ago Be among the first 25 applicantsWe are seeking a reliable and hardworking Grounds person / General Hand to join our team. This hands-on role is ideal for someone who takes pride in maintaining a clean, safe, and visually appealing environment.Key...
-
Ground Handling Specialist
3 days ago
Sydney, New South Wales, Australia beBeeRamp Full time $52,000 - $74,000At the heart of airport operations, a vital role awaits those seeking a dynamic and fast-paced career. As a Ground Handling Specialist, you will work behind the scenes to ensure everything runs smoothly.This role provides a unique opportunity to work directly on the airport tarmac, engaging in tasks such as:Loading and unloading baggage and cargo...
-
Airport Ground Operations Manager
2 days ago
Sydney, New South Wales, Australia beBeeGround Full time $120,000 - $180,000Ground Handling Leadership RoleThis is an exciting opportunity for a seasoned professional to lead ground handling operations at Sydney International Airport.About the PositionThe ideal candidate will have a strong background in airline or airport operations, with a proven track record of delivering high-quality services while driving efficiency and...
-
General Manager
3 weeks ago
Sydney, New South Wales, Australia Westmead Hospital Foundation Full timeHelp shape the future of healthcare, right here at home. Westmead Hospital Foundation is looking for a proactive, hands-on and values-led General Manager to lead one of Western Sydney's most impactful charities.Located inside Westmead Hospital, you will work in close partnership with hospital leadership and the community to support exceptional healthcare,...
-
Grounds & Maintenance - Manager
4 days ago
Sydney, New South Wales, Australia Ingenia Communities Group Full timePosted Thursday 7 August 2025 at 2:00 pmWe are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets.We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.Here at...
-
Grounds & Maintenance - Manager
4 days ago
Sydney, New South Wales, Australia Buscojobs Full timePosted Thursday 7 August 2025 at 2 : 00 pmWe are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets.We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.Here at...