Administrative Officer

1 week ago

Mackay, Queensland, Australia James Cook University Full time

Creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally, and globally, James Cook University (JCU) is looking to appoint an Administrative Officer.

  • 29 hours per week, continuing position
  • Based in Mackay
  • HEWL 5: $76,633 - $86,920 + 17% superannuation with a 2.75% pay rise from Dec 2025
WHAT YOU CAN ACCOMPLISH IN THE ROLE

The Administrative Officer will provide support at James Cook University's Mackay locations and deliver high-quality administration, organisation and customer service to staff and students, ensuring all activities are completed per appropriate policies, procedures and processes. Additional tasks include:

  • Coordinating and scheduling internal and external meetings and events
  • Support College-based Academic team members as required
  • Organise travel and accommodation logistics
  • Arrange interviews
  • Draft and prepare communications
  • Liaise with clients and key stakeholders
  • Reviewing, processing and finalising Service Now tickets.
  • Reading, researching and routing correspondence; drafting letters, emails and documents.
WHAT YOU WILL BRING TO THE ROLE

Bringing customer service experience and ability managing high numbers of inquiries effectively and efficiently via phone and email. Having previous experience in providing high level executive support. Proficient in the use of computerised systems and databases including the Microsoft Office suite, you're a highly organised individual with great time management skills to prioritise and meet competing deadlines. You're a fantastic communicator with skills and experience in dealing with people from a variety of backgrounds with attention to detail and you work effectively both independently and as part of a wider team.

WHY JCU?

JCU offers a culturally diverse working environment with opportunities for professional and personal growth. Employee wellbeing is at the core of our values, and we support our people through the provision of flexible working conditions and many other exclusive benefits including;

  • A generous superannuation scheme with up to 17% employer contributions with UniSuper
  • 5 weeks of annual recreation leave
  • 15 days of paid sick/personal/carers leave per year
  • Flexible working options
  • Attractive options for salary packaging
  • Fitness Passport
  • Employee Assistance Program
  • Professional development support
  • Corporate discount on health insurance premiums
  • Well-equipped campus facilities including medical, cafes, gym and childcare.
HOW TO APPLY

Click the 'apply' button to be redirected to the JCU careers page and follow the below steps:

  1. Complete the application form
  2. Upload your currentresume
  3. Upload acover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success.

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