Key Account Manager, Air

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DSV Air & Sea is seeking to hire a skilled and passionate Operational Key Account Manager in Melbourne. As a Strategic Key Account Manager, you will serve as the vital link between DSV and our key customers. Your mission is to manage a portfolio of valued accounts, ensuring customer satisfaction, uncover growth opportunities, and delivering tailored solutions. A key aspect of your role is to strategically identify areas within the customers portfolio to increase DSV's service offerings, while focusing on continuous improvement initiatives that add value to the customer.

• Nurturing Relationships: Cultivate and maintain strong, long-term connections with key customers, understanding their unique needs and challenges.
• Innovating Solutions: Identify customer pain points, propose creative solutions, and recommend new ideas to enhance efficiency and value.
• Driving Growth: Discover new business opportunities within your portfolio and collaborate with customers to expand partnerships and revenue streams.
• Strategic Planning: Schedule and attend MBR and QBR meetings with key stakeholders, document action items, and ensure follow-ups to drive impactful outcomes.
• Coordinating Success: Work seamlessly with internal teams, partners, and stakeholders to ensure alignment and smooth execution.
• Industry Expertise: Stay informed about industry trends and proactively propose strategic improvements to keep our offerings ahead of the curve.
• Organized Administration: Maintain and manage customer databases, ensure data integrity, and document key interactions, including meeting notes and SOPs.

• You have a natural ability to connect with people, build trust, and foster long-term partnerships.
• You thrive on solving problems and delivering innovative ideas that meet customer needs.
• You're motivated to identify opportunities, expand business, and deliver measurable results.
• You excel at collaborating with internal teams, aligning stakeholders, and ensuring seamless communication.
• At least five years' experience in international freight forwarding & Account Management/Customer Care.
• Experience in managing and developing key accounts. The incumbent must possess at least 2 years of inside or outside customer care experience.
• You keep up with market trends and apply strategic insights to add value for customers.

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere. At DSV, we believe diversity gives us a competitive edge and we value diverse backgrounds and experiences. We welcome everyone from all walks of life including First Nations Peoples, Veterans, and people of all ages, genders, and abilities. We're all about hiring the best talent. Visit dsv.com and follow us on LinkedIn and Facebook.