Senior Production Support Analyst

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Overview

Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.

Your Team

This role is part of the Production Management Team for Edge (the new flagship platform for CFS), a high-impact team with accountability for embedding the new technology platform powering the next generation Wrap Market Offer. The Production Management Team IT infrastructure, Operations and Wrap Technology division within CFS, working closely across the whole of CFS to bring together the capabilities needed to deliver change that matters to our customers and to our people.

Your Responsibilities

• Investigate and triage defects reported on the Edge platform.
• Follow the incident management process for P1 and P2 incidents and drive them to closures.
• Engage with relevant teams to assess impact and interim workarounds.
• Provide clear and concise communication for defect resolution timelines, solution details and progress updates.
• Undertake continuous improvement activities within the team to ensure services are delivered more efficiently and provide support to stakeholders through appropriate Incident management activities.
• Collaborate with different teams to ensure smooth and effective communication with stakeholders, both internal and external.
• Coordinate and collaborate with vendors to address incidents, service disruptions, and change implementation effectively.
• Monitor vendor performance and ensure compliance with established SLAs and contractual agreements.
• Be accountable for ensuring partners deliver upon agreed commitments where required.
• Mentor and train junior production support analysts.

Your Capability And Experience

• Solid experience in technology-related roles, production/application support, incident management and/or financial services expertise.
• Strong knowledge of SQL.
• Minimum 2+ years' experience in the Wealth Management or Financial Services industry.
• Experience in collaborating with cross-functional teams to deliver technology features across multiple platforms.
• Strong analytical abilities, troubleshooting, and problem-solving skills.
• Be passionate, curious and have a continuous learning mindset to stay updated with the latest technologies and trends in financial platforms.
• Sound knowledge in agile delivery and mindset, including demonstrated experience playing the Iteration Manager (or equivalent) role.

What To Expect

At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to:

• Access to CFS Employer Super, which offers an expansive investment menu and flexible insurance solutions
• Support with financial services, including discounts on home loans and daily bank accounts through our partnership with a leading financial institution
• Access to 24/7 confidential support covering safety, medical and mental health services
• Life Leave - 3 days per annum to focus on your wellbeing or celebrate a special event
• Exclusive discounts on retail, travel and entertainment
• Additional leave day to celebrate your birthday

CFS Culture

At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential.

Please note, CFS requires all candidates to have full work rights in Australia. Background checks (including Police, Employment, Bankruptcy checks) may be completed prior to final employment confirmation for preferred candidates. The outcomes of the background checks do not preclude the preferred candidate, but will be assessed against the inherent requirements of the role. This role is based on Boon Wurrung land (Melbourne).

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

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