Service Delivery Officer

3 weeks ago

Adelaide, South Australia Australian Taxation Office Full time
Service Delivery Officer / Debt Collection Officer (AM)

Join to apply for the Service Delivery Officer / Debt Collection Officer (AM) role at Australian Taxation Office

This vacancy is only open to Aboriginal and Torres Strait Islander applicants. This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS, to better reflect the diversity of the Australian community. To be eligible for this role candidates must provide confirmation of their Aboriginal and/or Torres Strait Islander heritage.

We are looking for passionate, client focused individuals to join our Frontline Operations group in a variety of (APS 3) roles.

Duties
  • assisting clients through various channels including phone, web chat, email, paper and online portals to help them meet their taxation, superannuation, and registration obligations
  • understand individual client circumstances and provide tailored advice aligned with current legislation, policy and procedures
  • engage in meaningful conversations to support and facilitate client's payment, lodgment and registration outcomes
  • navigate challenging interactions with empathy and professionalism, including support for vulnerable clients and those experiencing hardship or crisis.
  • Some roles will require working within a scheduled contact centre environment, providing high quality service to clients between 7am and 7pm.
  • Through active and strategic engagement, you will deliver tailored, contemporary and outcome focused solutions that shape client behaviour and encourage ongoing willing participation in the taxation and superannuation systems.
  • You will build and maintain positive client relationships while making informed decisions to resolve enquiries. You'll maintain the integrity of ATO records by accurately recording client information and applying relevant policy and procedures.
  • You will work as a part of a team, sharing your knowledge to collaboratively resolve issues and contribute to continuous improvements.
  • These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Townsville, Upper Mount Gravatt or Wollongong. A merit pool may be formed and used to fill future similar vacancies in these locations and other locations within the same metropolitan area.

We embrace the strength of diversity — through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Customer Service
Industries
  • Government Administration
#J-18808-Ljbffr

  • Service Delivery Officer

    3 weeks ago

    Adelaide, South Australia Australian Taxation Office Full time

    Join to apply for the Service Delivery Officer role at Australian Taxation Office.We are looking for passionate, client focused individuals to join our Frontline Operations group.As a Service Delivery Officer (APS 2), you will work in a scheduled contact centre environment, providing high-quality service to clients between 7am and 7pm.You will spend your...

  • Service Delivery Officer

    3 weeks ago

    Adelaide, South Australia Australian Taxation Office Full time

    Join to apply for the Service Delivery Officer role at Australian Taxation Office.We are looking for passionate, client focused individuals to join our Frontline Operations group.As a Service Delivery Officer (APS 2), you will work in a scheduled contact centre environment, providing high-quality service to clients between 7am and 7pm.You will spend your...

  • Service Delivery Officer

    3 weeks ago

    Adelaide, South Australia Australian Taxation Office Full time

    OverviewService Delivery Officer / Debt Collection Officer — Australian Taxation Office (ATO). We are looking for passionate, client-focused individuals to join our Frontline Operations group in a variety of APS 3 roles.ResponsibilitiesAssisting clients through various channels including phone, web chat, email, paper and online portals to help them meet...

  • Service Delivery Officer

    3 weeks ago

    Adelaide, South Australia Australian Taxation Office Full time

    OverviewService Delivery Officer / Debt Collection Officer — Australian Taxation Office (ATO). We are looking for passionate, client-focused individuals to join our Frontline Operations group in a variety of APS 3 roles.ResponsibilitiesAssisting clients through various channels including phone, web chat, email, paper and online portals to help them meet...

  • Service Delivery Officer

    3 weeks ago

    Adelaide, South Australia Australian Taxation Office Full time

    Service Delivery Officer / Debt Collection Officer (AM)Join to apply for the Service Delivery Officer / Debt Collection Officer (AM) role at Australian Taxation OfficeThis vacancy is only open to Aboriginal and Torres Strait Islander applicants. This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS,...

  • Service Delivery Officer

    2 weeks ago

    Adelaide, South Australia Government Of South Australia Full time

    Eligibility: Open to Everyone APPLICATIONS FORFIRST INTAKE BY: 11:59PM SUNDAY 1 DECEMBER 2024 Are you looking for a rolewhere you can make a difference for the South Australian communityevery day?We're seeking team-focused and customer-oriented individualsto join our Service Delivery Team for a variety of opportunitiesacross our Adelaide Metropolitan Centre...

  • Service delivery Officer

    1 week ago

    Adelaide, South Australia Australian Taxation Office Full time

    Overview We're currently recruiting for our casual workforce to support Tax Time 2026, with commencement scheduled for early next year. If you're seeking meaningful work that supports the community, this is your opportunity to join a team that helps Australians navigate the tax and superannuation system. As a Service Delivery Officer, you'll respond to...

  • Service delivery Officer

    1 week ago

    Adelaide, South Australia Australian Taxation Office Full time

    OverviewWe're currently recruiting for our casual workforce to support Tax Time 2026, with commencement scheduled for early next year. If you're seeking meaningful work that supports the community, this is your opportunity to join a team that helps Australians navigate the tax and superannuation system.As a Service Delivery Officer, you'll respond to client...

  • Service Delivery Officer

    3 weeks ago

    Adelaide, South Australia Australian Taxation Office Full time

    OverviewService Delivery Officer (Affirmative measure – Aboriginal and Torres Strait Islander employment) role at Australian Taxation Office.This vacancy is open only to Aboriginal and Torres Strait Islander applicants. This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS, to better reflect the...

  • Service Delivery Officer

    3 weeks ago

    Adelaide, South Australia Australian Taxation Office Full time

    OverviewService Delivery Officer (Affirmative measure – Aboriginal and Torres Strait Islander employment) role at Australian Taxation Office.This vacancy is open only to Aboriginal and Torres Strait Islander applicants. This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS, to better reflect the...