Service Delivery Officer

Eligibility: Open to Everyone APPLICATIONS FOR
FIRST INTAKE BY: 11:59PM SUNDAY 1 DECEMBER 2024 Are you looking for a role
where you can make a difference for the South Australian community
every day?
We're seeking team-focused and customer-oriented individuals
to join our Service Delivery Team for a variety of opportunities
across our Adelaide Metropolitan Centre Network.
If you're ready to contribute to the provision of quality
essential government services and support to customers across South
Australia, we want to hear from you
About
UsAt the Department for Infrastructure and Transport,
we are connecting South Australians to keep our State moving.
We
want every South Australian to easily access the services they
want, the transport they rely on and the infrastructure they
need.
Our work encompasses every part of our State; from our cities to
our regions, connecting and strengthening community.
For us,
it's personal.
We feel it because we live it.
Service SA provides essential government services to our community
through a network of over 21 customer service centres across the
state, as well as contact centres and online.
We serve more than
1.3 million licence holders and assist them with completing a range
of registration and licensing transactions for their vehicles,
trailers and boats.
What you'll be
doingOur Service Delivery Officers work as part of a
team within the Service SA Customer Service Centres and Virtual
Contact Centres.
You'll work in a frontline customer service delivery environment,
delivering a comprehensive range of services to customers,
including receiving, recording and providing information on matters
relating to the registration of vehicles, licensing and
accreditation of drivers along with the processing and receipting
of the associated documents.
You'll provide and support a quality customer service experience to
customers via face to face, telephone, email, internet and in
writing, ensuring that the processing and receipting activities
comply with policy, procedure and Government financial and audit
guidelines.
This includes ensuring customers are aware of their
rights and obligations under the legislation administered by
Service SA.
What we're looking
forWe are seeking
collaborative candidates, ready to learn and with a can-do
attitude, who will: Work independently or collaboratively under general direction.
Communicates clearly with diverse range of customers.
Provide responsive and helpful community service.
Solves problems with professionalism and empathy.
Interprets documents and follows guidelines effectively.
Able to multitask while engaging positively with customers.
Why Join
Us?
Step into a dynamic role where every day is different, and
you'll gain hands-on experience with Government legislation
and services, work within a supportive team, and connect with the
community.
This is an ideal entry point for building a rewarding
career with plenty of opportunities for learning and growth.
Available
Vacancies Our part-time and full-time vacancies
are available across multiple metropolitan
centres including: Adelaide CBD Elizabeth Gawler Marion Mitcham Modbury Mount Barker Port Adelaide Prospect Regency Park Seaford Meadows Tranmere Service SA centres in
select locations are open on Saturdays from 9am - 5pm, providing
greater convenience for customers with commitments during regular
hours.
Service Delivery Officers may be required to work one in
every four Saturday, based on roster schedule.
Special Conditions
Prior to employment with the Department the successful candidate
will be required to provide: A National Police Check (NPC) is required prior to employment in the Department for Infrastructure and Transport which must be renewed every three years.
A Working with Children Check (WWCC) is required prior to employment with the Department for Infrastructure and Transport, which must be renewed every five years before expiry.
If you are not an Australian citizen or permanent resident, you will also need to provide a copy/proof of a valid appropriate visa along with an extract of a Visa Entitlement Verification Online (VEVO) report from the Department of Home Affairs that can support your application.
Some out of hours and
weekend work, along with intrastate travel may be required.
Our Service Delivery Officers will be required to work 1 Saturday
in every 4 Saturdays depending on location and should be prepared
to be reassigned to different Service SA locations during periods
of staff absences and high workloads or as required to meet
business needs.
Remuneration
ASO3 - $67,589 to $72,033 per annum
Vacancy DetailsThis is an ongoing rolling
advertisement, and you can apply at any time, with multiple
temporary and ongoing roles available, up to 12 months and more.
Contracts may be offered on either a full-time or part-time basis
for a period of 12 months, with the salary adjusted
accordingly.
We have immediate
vacancies available and are recruiting for these in the first
intake.
The selection process for these vacancies will take place
during early December 2024.