Service Delivery Officer

5 hours ago


Adelaide, South Australia Australian Taxation Office Full time
Overview

Service Delivery Officer (Affirmative measure – Aboriginal and Torres Strait Islander employment) role at Australian Taxation Office.

This vacancy is open only to Aboriginal and Torres Strait Islander applicants. This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS, to better reflect the diversity of the Australian community. To be eligible for this role candidates must provide confirmation of their Aboriginal and/or Torres Strait Islander heritage.

We are looking for passionate, client focused individuals to join our Frontline Operations group.

As a Service Delivery Officer (APS 2), you will work in a scheduled contact centre environment, providing high quality service to clients between 7am and 7pm.

You will spend your time interacting with clients over the phone supporting them in meeting their tax, superannuation and registration obligations. You'll also process account activities received through various channels, including phone, paper, web-chat, email and online portals.

You will use good judgment and apply relevant policies and procedures to inform your decision making. Your attention to detail will ensure outcomes, actions and agreements are accurately recorded.

You will be responsive and adaptable to changing client and business needs and manage competing priorities to deliver outcomes. You'll work as a part of a team, sharing your knowledge to collaboratively resolve issues and contribute to continuous improvement.

These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Parramatta, Penrith, Perth, Sydney CBD, Townsville, Upper Mount Gravatt or Wollongong. A merit pool may be formed and used to fill future similar vacancies in these locations and other locations within the same metropolitan area.

We embrace the strength of diversity — through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.

Responsibilities
  • Interact with clients over the phone supporting them in meeting their tax, superannuation and registration obligations.
  • Process account activities received through various channels, including phone, paper, web-chat, email and online portals.
  • Use good judgment and apply relevant policies and procedures to inform your decision making.
  • Your attention to detail will ensure outcomes, actions and agreements are accurately recorded.
  • Be responsive and adaptable to changing client and business needs and manage competing priorities to deliver outcomes.
  • Work as a part of a team, sharing your knowledge to collaboratively resolve issues and contribute to continuous improvement.
Locations
  • Adelaide, South Australia
  • Albury, New South Wales
  • Box Hill, Victoria
  • Brisbane CBD, Queensland
  • Burnie, Tasmania
  • Dandenong, Victoria
  • Geelong, Victoria
  • Gosford, New South Wales
  • Hobart, Tasmania
  • Melbourne CBD, Victoria
  • Moonee Ponds, Victoria
  • Parramatta, New South Wales
  • Penrith, New South Wales
  • Perth, Western Australia
  • Sydney CBD, New South Wales
  • Townsville, Queensland
  • Upper Mount Gravatt, Queensland
  • Wollongong, New South Wales
Employment details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Government Administration
#J-18808-Ljbffr

  • Adelaide, South Australia Australian Taxation Office Full time

    OverviewService Delivery Officer / Debt Collection Officer — Australian Taxation Office (ATO). We are looking for passionate, client-focused individuals to join our Frontline Operations group in a variety of APS 3 roles.ResponsibilitiesAssisting clients through various channels including phone, web chat, email, paper and online portals to help them meet...


  • Adelaide, South Australia Australian Taxation Office Full time

    OverviewService Delivery Officer / Debt Collection Officer — Australian Taxation Office (ATO). We are looking for passionate, client-focused individuals to join our Frontline Operations group in a variety of APS 3 roles.ResponsibilitiesAssisting clients through various channels including phone, web chat, email, paper and online portals to help them meet...


  • Adelaide, South Australia Australian Taxation Office Full time

    Service Delivery Officer / Debt Collection Officer (AM)Join to apply for the Service Delivery Officer / Debt Collection Officer (AM) role at Australian Taxation OfficeThis vacancy is only open to Aboriginal and Torres Strait Islander applicants. This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS,...


  • Adelaide, South Australia Australian Taxation Office Full time

    Service Delivery Officer / Debt Collection Officer (AM)Join to apply for the Service Delivery Officer / Debt Collection Officer (AM) role at Australian Taxation OfficeThis vacancy is only open to Aboriginal and Torres Strait Islander applicants. This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS,...


  • Adelaide, South Australia Australian Taxation Office Full time

    OverviewService Delivery Officer (Affirmative measure – Aboriginal and Torres Strait Islander employment) role at Australian Taxation Office.This vacancy is open only to Aboriginal and Torres Strait Islander applicants. This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS, to better reflect the...


  • Adelaide, South Australia Technado Pty Ltd Full time

    Add expected salary to your profile for insightsTechnado Pty Ltd is seeking an experienced Service Delivery Manager to join our team in our Brisbane office. In this full-time, permanent role, you will be responsible for overseeing the efficient and effective delivery of our technology services to our valued clients.What you'll be doingManage and coordinate...


  • Adelaide, South Australia Technado Pty Ltd Full time

    Add expected salary to your profile for insightsTechnado Pty Ltd is seeking an experienced Service Delivery Manager to join our team in our Brisbane office. In this full-time, permanent role, you will be responsible for overseeing the efficient and effective delivery of our technology services to our valued clients.What you'll be doingManage and coordinate...


  • Adelaide, South Australia beBeeProfessional Full time $93,531 - $105,470

    We are seeking an experienced professional to join our Government & Defence team as a Service Delivery Specialist.About the RoleYou will play a vital role in ensuring services are delivered in accordance with contractual requirements. This includes arranging and completing on-site visits to customers' residences to determine the scope of the removal...


  • Adelaide, South Australia Brennan Full time

    Brennan Adelaide, South Australia, Australia Join or sign in to find your next job Join to apply for the Service Delivery Manager role at Brennan Brennan Adelaide, South Australia, Australia2 days ago Be among the first 25 applicants Join to apply for the Service Delivery Manager role at Brennan Brennan.Where true performance thrives.At Brennan, we believe...


  • Adelaide, South Australia Department of Employment and Workplace Relations Full time

    Join to apply for the Senior Delivery and Engagement Officer role at Department of Employment and Workplace Relations2 days ago Be among the first 25 applicantsJoin to apply for the Senior Delivery and Engagement Officer role at Department of Employment and Workplace RelationsDepartment of Employment and Workplace Relations provided pay rangeThis range is...