NHS 111 Health Advisor

1 week ago

Gold Coast, Queensland, Australia Practice Plus Group Full time

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About The Role

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY TIME

NHS 111 Health Advisor | Located on site - Dorking, Surrey

Ready to take the next step in your career and

About The Role

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY TIME

NHS 111 Health Advisor | Located on site - Dorking, Surrey

Ready to take the next step in your career and make a real impact every day? This is your chance to train to be a Health Advisor and work in our vibrant 111-contact centre. If you're calm under pressure, empathetic, and passionate about providing vital care and support, we want to hear from you.

In this role, you will be at the forefront of helping people in need, guiding them through critical decisions with care and professionalism. You will triage a variety of calls, provide accurate assessments, and offer non-clinical advice using the NHS Pathways System.

To gain a better insight into the role, please feel free to click on the link to watch a video of a how a typical call might be like - simulation call

Employee Wellbeing And Benefits

At Practice Plus Group, we value and invest in our team. Here are some of the amazing benefits you'll enjoy when you join us:

  • 33 days annual leave, increasing with service up to 36 days per year (including bank holidays) to help you recharge.
  • Paid training and continuous learning opportunities to grow your career.
  • Competitive pension scheme with Scottish Widows or the Peoples Pension.
  • Salary Finance: Access to salary advances, loans, and government benefits.
  • Discounts & Perks: Enjoy exclusive discounts, including Blue Light Card, Costco membership, and more
  • Cycle to Work Scheme, Eye Care Vouchers, and Holiday Sell-Back options for your convenience.
  • Wellbeing Support: Free 24/7 counselling and advice helpline, including free premium access to Headspace to support mental wellbeing.

Plus, we offer a range of additional benefits to enhance your lifestyle and wellbeing. For more details on our full benefits package, click here.

Pay Rates
  • £12.21 per hour (7am-11pm)
  • £15.18 per hour (11pm-7am)
  • Enhanced rate of £15.71 per hour when working between Friday 18:00 to Monday 7:00am.

Please note that the weekend rate is a none contractual incentive for working unsociable hours and you will be paid £12.21 during your training.

Working Hours

We understand the importance of flexibility – we are currently offering part-time shifts of 24 hours per week where you have a choice of Mornings (07:00 - 13:00) on various weekdays, including some weekend shifts, and Afternoons/Evenings (15:00 to 21:00 on various evenings), and including some weekend hours of 18:00 - 00:00.

Role

Please note that this role cannot be worked remotely, and you must be able to attend shifts in our 111- contact centre:

Unit 4, Dorking Business Park

Station Road

Dorking

RH4 1HJ

Training and Development

We offer extensive, fully paid training to equip you with the skills to become a qualified Health Advisor and learn the advanced NHS 111 triage tool.

Schedule: (add specific training dates below, depending on site)

  • Full-Time: Monday-Friday (9am-5pm) for 4 weeks
  • Part-Time: Tues, Weds, Thurs (6pm-9:30pm) and Sat-Sun (9am-5pm) for 6 weeks

Our Current Training Date Availability Is

Part-Time Course starting on 11th October 2025

Full-Time Course starting on 20th October 2025.
  • It is essential that you attend training every day.
  • You will undergo assessments and call audits throughout training. Passing these is essential to continue with the role. Failure to pass on your second attempt will result in no longer being able to continue with the role.
  • After training, you will receive an additional 8 weeks of support to ensure you're ready to be signed off as a fully accredited Pathways Health Advisor.

This training ensures you're ready to make an impact from day one, with ongoing support to help you succeed in your career.Seniority level
  • Seniority levelInternship
Employment type
  • Employment typePart-time
Job function
  • Job functionHealth Care Provider
  • IndustriesHospitals and Health Care

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